Morgan Knickerbocker Email & Phone Number

Schaumburg, Il, Us

Rosemont, Il

Quality Monitoring AssessorI evaluate customer service agents within corporate agencies using the standard rating guidelines provided. Additionally, I objectively identify and coach to areas in need of improvement specific to individual agents for better customer service experiences. I provide observations regarding recurrent interactions that can be improved upon across company agents.

Chicago, Illinois

I maintained a caseload of clients that were met with for individual sessions through telehealth services. During these sessions, I worked with clients utilizing eclectic approaches to wellness through talk and art therapy. Additionally, I maintained and discussed treatment plans and goals with clients that best suited their needs. Outside of sessions, I performed routine mental health intakes for new and returning patients at the clinic, conducted research to enhance my ability to assist… Show more I maintained a caseload of clients that were met with for individual sessions through telehealth services. During these sessions, I worked with clients utilizing eclectic approaches to wellness through talk and art therapy. Additionally, I maintained and discussed treatment plans and goals with clients that best suited their needs. Outside of sessions, I performed routine mental health intakes for new and returning patients at the clinic, conducted research to enhance my ability to assist clients and add to clinic resources, and assisted in maintaining clinic records for end-of-year evaluations and grant proposals. I also prepared training materials for future interns and performed hands-on training with incoming interns that included clinic system operations, clinic protocols, client and patient interactions, and case note writeups. Meeting twice a week with other behavioral health interns and my supervisor, the behavioral health department discussed cases and clinic operations in order to work through complex cases, assign outreach and clients to interns and improve clinic and department operations. Show less

Chicago, Il

I worked with students ages K-8th grade within the classroom on performing in-class assignments. I assisted with the afterschool program on-site by aiding with homework, providing students with games and coloring activities, and checking in with students. Meeting once a month with the Parent Leadership Council I participated in the discussion of upcoming events and notated the meeting's discussions.

Spartanburg, South Carolina

While outside the art classroom I work with the members of New Day Clubhouse to create and prompt community. During the art class I assist the art teacher, give instructions, and help members when it is needed. I also perform organizing and cleaning tasks after the art class is let out.

Spartanburg, South Carolina

I greeted visitors and answered any questions they may have about the gallery, artists, staff, and the campus. I Also maintained the gallery's tidiness, replaced light bulbs, and helped take down and occasionally installed exhibitions. I also performed the post-exhibition maintenance of patching, sanding and painting gallery walls.

Spring Grove, Il

I located and documented information on local competing companies and viable partnering companies.

Sprin Groove, Illinois

I performed tasks such as filing and shredding paperwork, organizing materials, and record mileage reports.

Schaumburg, Illinois

I directed students in the proper execution of offensive and defensive actions, forms specific to their belt level, proper meditation techniques, stretching techniques, and sparing (safely monitored practice fighting) techniques.

Master Of Arts In Counseling: Art Therapy, Art Therapy

Bachelor Of Arts (Ba), Art Therapy/Therapist

Activities and Societies: Active Minds (Treasurer) Mortar Board Ally Club

Education record

Activities and Societies: Junior Varsity and Varsity Swim Team and a Mural Club member