I am a passionate and effective senior executive who's driven Customer Service, Operations and Business Transformation with a balance of data-driven business discipline, people focus and customer experience excellence. I am happiest when I'm making a difference, so currently consulting on business and operational excellence with an emphasis on Support and Service Delivery strategy and transformation.Over my career, I have demonstrated success as a strong leader with excellent technical, analytical and problem solving competencies. I have proven abilities in coaching and developing others from individual contributors to senior leaders – both as direct reports and through peer relationships. I pride myself in building collaborative relationships across organizational disciplines. I have been recognized for driving customer satisfaction experience (CX) with significant results. I am known both for driving disciplined, data-driven business management, developing creative and insightful strategies and being able to drive business transformation, resulting in improvements in business results and in improved customer satisfaction. My most-recent success as a change leader has so far returned $812m to my company’s bottom line and increased CSAT by over 21%.I am always looking to build relationships with professionals who are looking for a partner and trusted advisor. Please feel free to reach out to me!