Morgan Markman Email & Phone Number

Miami, FL, US

• Implement mentoring strategy initiatives for a diverse portfolio of accounts, driving product adoption and long-term retention through tailored customer utilization plans.
• Facilitate seamless onboarding/training processes by establishing key performance indicators, building strong relationships, and configuring the MentorcliQ platform for optimal customer success.
• Monitor program health and utilization metrics, providing strategic coaching to program administrators on maximizing the value of mentoring programs and platform functionalities.
• Act as a trusted advisor (mentoring expert) by sharing product best practices, enabling clients to achieve their strategic goals and effectively address challenges.
• Collaborate with Account Managers to identify and develop growth opportunities, contributing to customer growth and satisfaction.
• Manage multiple mentoring program launches simultaneously, demonstrating exceptional time management skills and prioritization in a fast-paced SaaS environment.

Greater New York City Area

• Supervised two iMentor employees at partner high school through a coaching leadership model to advance their classroom facilitation, event execution, and data management skillsets
• Advised with school administration and college readiness team to create sustainable college counseling systems
• Analyzed key performance metrics at partner school to benchmark against internal iMentor metrics, and increased college application completion rate from 60% to 90% during the 2021-22 school year
• Served as a college counselor and college-readiness teacher to 110 12th grade students at partner high school
• Evaluated student college progress data to create focus lists and present status reports for school leadership
• Founded and developed new iMentor school partnership at a New York City public high school in August 2020- Consulted with key stakeholders, such as students, administrations, parents, and teachers during year one and.

Washington D.C. Metro Area

Washington D.C. Metro Area

• Operated and oversaw the Scholars Program, a college preparation and success program that serves low-income 6th-12th grade students from the D.C. Metro area, and support students until they complete a postsecondary.
• Facilitated weekly workshops with 8th and 11th graders and academically advise and mentor students when needed
• Researched and developed grade-based curriculum for 8th graders; topics including leadership and high school preparation
• Recruited and trained SAT tutors for the 11th grade free SAT program and assist 11th graders in goal setting for 12th grade and college
• Strategically planned and implemented new policies and program procedures, such as refocusing the curriculum for our middle school students, with co-workers and upper management to improve the overall quality of the.

Washington D.C. Metro Area

• Provided support to the Executive Director in business development, recruitment, and fundraising efforts for the Leading Educators Teacher Leadership Fellowship
• Conducted grant research, wrote grants, and maintained data in eTapestry; applied for over $150,000 from local D.C. grant foundations including the Morris and Gwendolyn Cafritz Foundation and the Jack Kent Cooke.
• Planned and facilitated recruitment events, Fellowship application workshops, and networking events to engage stakeholders, principals, and potential teacher leaders for the 2016 Fellowship cohort
• Coordinated with external consultants to develop a comprehensive social media strategy to attract stakeholders, policy makers, schools, grant foundations, and potential teacher leaders

Washington D.C. Metro Area

• Organized more than 250 onsite presentations and webinars for healthcare-related companies and health systems, including Johnson & Johnson Health Care, Providence Health and Services, and Moss Adams LLP
• Executed the onsite planning process to ensure seamless member experience, which included scheduling calls, preparing materials, confirming logistics, and processing evaluations
• Acted as a liaison between members, account managers, and researchers to identify which presentation topics would benefit our members’ needs and educational goals
• Utilized Salesforce to regularly generate onsite scheduling reports, providing insight into presenter progress against productivity and capacity goals
• Analyzed onsite trends and managed competing requests while adhering to scheduling protocols and turnaround times

New York, NY

• Utilized Teamsite software to support the Production team in the development and management of HBO online content
• Assisted the Editorial team in analyzing series scripts for Girls to create script summaries, or Beats
• Collaborated with the Graphic Design team to create quotecards for Facebook on Adobe Photoshop for The Newsroom
• Updated the movie portal page weekly to showcase and create promotional flow for the latest blockbuster hits
• Identified and posted articles to the news section for current HBO series, such as True Blood and VEEP

New York, NY

• Managed and updated the company’s Twitter account daily
• Compiled reports on competitor’s Twitter accounts in order to devise a best strategy to gain more followers
• Updated company’s Icontact database by researching and adding approximately 2000 advisors.
• Researched the effectiveness of marketing presentations by tracking the number and quantity of investments
• Attended 2012 Social Media & Internal Communications Case Studies Summit to expand my knowledge of social media and its use in the work place

Miami, FL

• Monitored and updated Facebook pages for Trèskoi and several clients including Beauty For Real and Botran Rum
• Drafted media alerts, media lists, media clips, and product sheets for companies such as Ice Watch and J Brand Jeans
• Planned and managed events for brands including Pampers Diapers and McDonalds
• Designed creative graphic flyers and e-vites for mass distribution using Adobe Photoshop

Sociology And Education, Education Policy Analysis

Bachelor Of Arts, Communications

Activities and Societies: Multicultural Peer Mentor (Mentor), Gamma Xi Sorority (Historian & Social Chair Committee), Her Campus Blog.

Education record

Activities and Societies: Social Studies Honor Society (President), National Honor Society (Member), Women's Varsity Swim Team (Captain).