Lauren Garczynski, M.A. Email & Phone Number

United States

• Work with multiple customers across your portfolio of accounts, executing customer success plans to drive product adoption, expansion and long-term customer retention• Guide customers through the onboarding process by identifying key performance indicators, building relationships and configuring the SaaS MentorcliQ platform to set our customers up for success• Monitor program health and utilization, and coach customer admins on how to maximize the value of their mentoring programs and other functionality available to them on the platform• Gain a deep understanding of our offering and act as an advocate and advisor in sharing product best practices with our clients to help them realize their goals and overcome challenges• Collaborate with the Account Manager to identify and/or develop upsell opportunities

Washington Dc-Baltimore Area

• Contracting as designer, photographer, promoter, creative & marketing consultant, and project manager using the Adobe Creative Suite. • Former contracts include the Greater Baltimore Board of Realtors, 24/7 Booking (Powerplant Live, Merriweather Post, Pier 6), Alternative Press Magazine, Baltimore Magazine, Club Orpheus, Recher Theatre, Fletcher’s, and the Ottobar• Creating and analyzing marketing strategies – including cost to revenue ratio, cost per patron acquisition, projecting and evaluating ROAS (return on ad spent)• Monitoring and reviewing campaign analysis• Analyzing and reviewing areas of growth opportunity• Marketing, monitoring, and evaluating event statistics, including KPIs and NPSs• Organizing web marketing analytics to evaluate ROI on lead sources and generation• Evaluating site analytics and SEO

United States

• Managed a global portfolio of 30+ clients valuing approximately $1.5 Million in annual revenue• Collaborated with customers during the onboarding process, providing guidance, training, and best practices to ensure successful product adoption• Helped customers integrate and implement our solutions effectively to maximize their return on investment• Identified key milestones, success criteria, and action plans to drive customer satisfaction and achieve desired outcomes• Responded to customer inquiries and promptly and effectively resolved their concerns• Collaborated with internal teams, including Support, Sales, and Product, to address customer issues, escalating when necessary, and ensuring a positive customer experience• Responsible for tracking and analyzing customer success metrics, such as adoption rates, usage patterns, customer satisfaction scores, and churn rates• Provided insights and recommendations to improve customer success initiatives and drive continuous improvement• Proactively gathered customer feedback and insights through surveys, interviews, and customer meetings• Consolidated and analyzed feedback to identify trends, patterns, and areas for improvement• Shared customer insights with internal stakeholders to drive product enhancements and process improvements• Understood the capabilities of the product platform, content, and services and consulted on the various combinations of those things to determine how the customer will work with the product

United States

• Creating and maintaining client relationships with 200-400+ remote clients, focusing on professional development and goals throughout the client lifecycle ($17 - 34 Million Dollar Portfolio)• Coaching and providing support to clients through the client lifecycle to ensure professional satisfaction and excellent experience• Evaluating opportunities to improve client relations and retention to increase program performance• Consulting with internal and external working partners to support client expectations and relationships, providing feedback and analysis to client experience• Create, manage, and evaluate communication templates for Student Support Advisors to ensure effective messaging in communication outreach strategies• Trusted support to Student Support Manager, able to communicate effectively with internal and external working partners on program-related concerns and initiatives• Serves as internal program subject matter expert within Client Advisory, facilitating the management transition, onboarding, and development of the MPH@UNC team• Active member in Business Resource Networks (2Q, Ability Resource Network, and Womxn’s Alliance Network), as well as a member of Student Engagement DISC (Diversity Inclusion Steering Committee)

Washington D.C. Metro Area

• Connect, establish, and maintain relationships with prospective clients and new clients through phone and email communication• Persistence coupled with a passion for education to meet sales portfolio goals and directives• Data-driven with insights to daily metrics and weekly data, maintain measurable results in a fast-paced, deadline-driven department, utilizing creative problem-solving skills to overcome any obstacles while guiding potential clients through the client onboarding process• Develop and maintain professional relationships with campus partner and their client services• Provide projections, updates, and anticipated changes in workflow to program director• Work with marketing and campus to review, establish, and refresh marketing sources by providing analysis on daily metrics and prospect feedback• Monitor metric performance and conversion rates of the team to forecast and adjust performance numbers and update financing projections for program cohorts• Aid in on-boarding new management and sales consultants to team, including program information, team practices, and mentorship• Generated approximately $15 Million USD in sales over tenure

Washington D.C. Metro Area

Assisting prospective students with a global outlook, practical idealism, and a passion for public service to continue their education and professional development in International Relations.

Baltimore, Maryland Area

• Planning, developing, monitoring, and operating educational directives for New York, Arkansas, Washington,Connecticut, and Delaware CNA Licensing, Maryland Cosmetology Licensing, and New Jersey CosmetologyLicensing• Project Manager for the onboarding and training of the Ireland Customer Service and IT Support Team• Directly managed relationships and daily operations for 500+ sites and 200+ staff• Analyzing daily metrics and site statuses, including site volume, operational capacity, site capacity, and completionrates• Providing portfolio status updates and budget analysis• Establishing and maintaining positive relationships with client, field staff, and sites• Assisting on the development and analysis of internal workflows between associated departments• Coordinating staff availability and upcoming event readiness• Overseeing reviews and monitoring evaluations from senior field evaluators and field staff• Creating and updating training manuals; executing training and monitoring staff progress• Projecting recruiting needs and estimating staff expenses

Baltimore, Md

• Monitoring marketing statistics and evaluating lead sources• Evaluating potential partners, creating student profiles, managing accounts, and assisting with enrollment into classes• Assisted in writing and creating promotional materials• Providing enrollment statistics and student progress reports• Learned from CEO and President on property investment portfolio management - Learned how to analyze of the property values, qualitative analysis of the property, projecting the cost of the rehab, quantifying the projected initial investment cost, and providing a breakdown of the projected timeline and profit on the ROI (return on investment)

Washington Dc-Baltimore Area

Photograph events and edit photos in Adobe Photoshop and deliver to client on expedited deadlines

Baltimore, Maryland, United States

A non-profit organization for the photography community in Baltimore. The main base of operations is Graffiti Warehouse in the Station North Arts DistrictActed as Organization's representative at community events, organizes meetings with members, gives tours for prospective donors and members, researching and working towards non-profit status, researching and writing grants

Hanover, Maryland, United States

• Maintaining account management and professional relations with clients• Training and managing 100 field staff• Responsible for inventory, maintenance, and organization of $1 million dollars of photography gear and studio equipment• Coordinating staffing and communication job profile to photographers and assistants• Processing payroll• Analyzing site feedback• Quantifying sales by school district or sport division to perform profit analysis on client portfolios

Baltimore, Maryland, United States

Responsibilities: Create promotions for web and print from start-to-finish (organize photoshoots, photograph models, edit photos in Adobe Photoshop, then create the flyers in Adobe InDesign), photographed at themed eventsReason for Leaving: Work Not Full-Time

Baltimore, Maryland, United States

Greet members by name, serve cocktails, take lunch and dinner orders in a formal dining fashion, occasionally photographed events at the club.Reason for Leaving: Graduated College

Photograph bands and edit photos in Adobe Photoshop, occasionally created promotional print and web ads using Adobe Photoshop, Illustrator, and InDesignReason for Leaving: Venue Closed

Washington Dc-Baltimore Area

Edit photographs in Adobe Photoshop, create online and print promotions, assist or shoot as secondary photographer at large events, construct album for clients.

Baltimore, Maryland, United States

Assist photographer as needed on shoots, edit photographs in Adobe Photoshop, composed composite card layouts in Adobe Photoshop, managed files

Nottingham, Maryland, United States

Greet customers with a friendly attitude and seat them in a timely manner, assist servers as needed

Master Of Arts - Ma, Social Enterprise, 3.84

Program emphasis is on sustainable business development and international negotiations. The curriculum and courses of the program have.

Professional Certificate In Project Management, Project Management

Professional Certificate in Project Management and Leadership

Real Estate, Real Estate Investing

Bachelors, Visual Communication, 3.28

Formally known as Villa Julie College. Graduated with B.A. Visual Communications Major that studied Graphic Design with a Focus.

High School Diploma, Ap Psychology, Ap Us History, Ap Economics, Art And Technology, Advanced Art Classes

Activities and Societies: Member of the National Art Honor Society, Peer Counselor