Lauren Garczynski, M.A. Email and Phone Number
Lauren Garczynski, M.A. work email
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Lauren Garczynski, M.A. personal email
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Lauren Garczynski, M.A. phone numbers
I am a results-oriented, creative professional leader who specializes in relationship management. I am versed in working within a cross-functional environment, and I am focused on the client experience, sales and business goals, and social impact initiatives. My past career highlights include managing a team of 200 remote employees across North America, creating an international employee training program, maintaining several high-profit portfolios ranging from $1.5 Million to $34 Million in client revenue, and a year-over-year sales revenue average of $5 Million. I am communicative, adaptable, well-organized, resourceful, and able to manage multiple projects while working effectively and efficiently. I pride myself on being a self-driven individual and an excellent team player, who is disciplined and goal oriented. I have extensive experience in the development and implementation of business and training processes that focus on diversity, equity, and inclusion (DEI). My greatest professional fulfillment has been that I am and have been a mentor to peers, clients, and staff in order to meet their professional and personal goals.TECHNICAL SKILLS:• Office Programs: Salesforce, Tableau, Microsoft Office 365 (Word, Excel, PowerPoint, and Outlook), Monday, Lucidchart, Paychex Payroll System, GHG Corporation Payroll Processing, Infusionsoft, Workday, and OnBase• Graphic Design Programs: Adobe Creative Suite, specializing in Adobe Photoshop, Adobe Illustrator, and Adobe InDesign on both PC and Mac formats.• Online Applications: Facebook, Instagram, LinkedIn, Twitter/X, Tumblr, Zoom, Skype, The Google Office Suite (Docs, Sheets, Slides, Sites, Groups, and Calendar)
Mentorcliq
View- Website:
- mentorcliq.com
- Employees:
- 58
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Customer Success ManagerMentorcliq Oct 2024 - PresentUnited States• Work with multiple customers across your portfolio of accounts, executing customer success plans to drive product adoption, expansion and long-term customer retention• Guide customers through the onboarding process by identifying key performance indicators, building relationships and configuring the SaaS MentorcliQ platform to set our customers up for success• Monitor program health and utilization, and coach customer admins on how to maximize the value of their mentoring programs and other functionality available to them on the platform• Gain a deep understanding of our offering and act as an advocate and advisor in sharing product best practices with our clients to help them realize their goals and overcome challenges• Collaborate with the Account Manager to identify and/or develop upsell opportunities -
Creative ConsultantRandom Eye Candy Photography Aug 2001 - PresentWashington Dc-Baltimore Area• Contracting as designer, photographer, promoter, creative & marketing consultant, and project manager using the Adobe Creative Suite. • Former contracts include the Greater Baltimore Board of Realtors, 24/7 Booking (Powerplant Live, Merriweather Post, Pier 6), Alternative Press Magazine, Baltimore Magazine, Club Orpheus, Recher Theatre, Fletcher’s, and the Ottobar• Creating and analyzing marketing strategies – including cost to revenue ratio, cost per patron acquisition, projecting and evaluating ROAS (return on ad spent)• Monitoring and reviewing campaign analysis• Analyzing and reviewing areas of growth opportunity• Marketing, monitoring, and evaluating event statistics, including KPIs and NPSs• Organizing web marketing analytics to evaluate ROI on lead sources and generation• Evaluating site analytics and SEO
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Customer Success ManagerEdx Sep 2023 - Aug 2024United States• Managed a global portfolio of 30+ clients valuing approximately $1.5 Million in annual revenue• Collaborated with customers during the onboarding process, providing guidance, training, and best practices to ensure successful product adoption• Helped customers integrate and implement our solutions effectively to maximize their return on investment• Identified key milestones, success criteria, and action plans to drive customer satisfaction and achieve desired outcomes• Responded to customer inquiries and promptly and effectively resolved their concerns• Collaborated with internal teams, including Support, Sales, and Product, to address customer issues, escalating when necessary, and ensuring a positive customer experience• Responsible for tracking and analyzing customer success metrics, such as adoption rates, usage patterns, customer satisfaction scores, and churn rates• Provided insights and recommendations to improve customer success initiatives and drive continuous improvement• Proactively gathered customer feedback and insights through surveys, interviews, and customer meetings• Consolidated and analyzed feedback to identify trends, patterns, and areas for improvement• Shared customer insights with internal stakeholders to drive product enhancements and process improvements• Understood the capabilities of the product platform, content, and services and consulted on the various combinations of those things to determine how the customer will work with the product -
Senior Student Success Advisor/Client Service Advisor @ Unc Chapel Hill2U Feb 2021 - Sep 2023United States• Creating and maintaining client relationships with 200-400+ remote clients, focusing on professional development and goals throughout the client lifecycle ($17 - 34 Million Dollar Portfolio)• Coaching and providing support to clients through the client lifecycle to ensure professional satisfaction and excellent experience• Evaluating opportunities to improve client relations and retention to increase program performance• Consulting with internal and external working partners to support client expectations and relationships, providing feedback and analysis to client experience• Create, manage, and evaluate communication templates for Student Support Advisors to ensure effective messaging in communication outreach strategies• Trusted support to Student Support Manager, able to communicate effectively with internal and external working partners on program-related concerns and initiatives• Serves as internal program subject matter expert within Client Advisory, facilitating the management transition, onboarding, and development of the MPH@UNC team• Active member in Business Resource Networks (2Q, Ability Resource Network, and Womxn’s Alliance Network), as well as a member of Student Engagement DISC (Diversity Inclusion Steering Committee) -
Senior Admissions Counselor/Sales Consultant @ American University School Of International Service2U Aug 2018 - Feb 2021Washington D.C. Metro Area• Connect, establish, and maintain relationships with prospective clients and new clients through phone and email communication• Persistence coupled with a passion for education to meet sales portfolio goals and directives• Data-driven with insights to daily metrics and weekly data, maintain measurable results in a fast-paced, deadline-driven department, utilizing creative problem-solving skills to overcome any obstacles while guiding potential clients through the client onboarding process• Develop and maintain professional relationships with campus partner and their client services• Provide projections, updates, and anticipated changes in workflow to program director• Work with marketing and campus to review, establish, and refresh marketing sources by providing analysis on daily metrics and prospect feedback• Monitor metric performance and conversion rates of the team to forecast and adjust performance numbers and update financing projections for program cohorts• Aid in on-boarding new management and sales consultants to team, including program information, team practices, and mentorship• Generated approximately $15 Million USD in sales over tenure -
Admissions Counselor/Sales Consultant @ American University School Of International Service2U Nov 2016 - Aug 2018Washington D.C. Metro AreaAssisting prospective students with a global outlook, practical idealism, and a passion for public service to continue their education and professional development in International Relations. -
Operations ManagerPrometric Apr 2013 - Nov 2016Baltimore, Maryland Area• Planning, developing, monitoring, and operating educational directives for New York, Arkansas, Washington,Connecticut, and Delaware CNA Licensing, Maryland Cosmetology Licensing, and New Jersey CosmetologyLicensing• Project Manager for the onboarding and training of the Ireland Customer Service and IT Support Team• Directly managed relationships and daily operations for 500+ sites and 200+ staff• Analyzing daily metrics and site statuses, including site volume, operational capacity, site capacity, and completionrates• Providing portfolio status updates and budget analysis• Establishing and maintaining positive relationships with client, field staff, and sites• Assisting on the development and analysis of internal workflows between associated departments• Coordinating staff availability and upcoming event readiness• Overseeing reviews and monitoring evaluations from senior field evaluators and field staff• Creating and updating training manuals; executing training and monitoring staff progress• Projecting recruiting needs and estimating staff expenses -
Admissions CoordinatorInvestors United May 2011 - Apr 2013Baltimore, Md• Monitoring marketing statistics and evaluating lead sources• Evaluating potential partners, creating student profiles, managing accounts, and assisting with enrollment into classes• Assisted in writing and creating promotional materials• Providing enrollment statistics and student progress reports• Learned from CEO and President on property investment portfolio management - Learned how to analyze of the property values, qualitative analysis of the property, projecting the cost of the rehab, quantifying the projected initial investment cost, and providing a breakdown of the projected timeline and profit on the ROI (return on investment) -
Freelance PhotographerGreater Baltimore Board Of Realtors Jan 2008 - Apr 2013Washington Dc-Baltimore AreaPhotograph events and edit photos in Adobe Photoshop and deliver to client on expedited deadlines
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Board MemberRosenfeld Organization Feb 2011 - Apr 2012Baltimore, Maryland, United StatesA non-profit organization for the photography community in Baltimore. The main base of operations is Graffiti Warehouse in the Station North Arts DistrictActed as Organization's representative at community events, organizes meetings with members, gives tours for prospective donors and members, researching and working towards non-profit status, researching and writing grants
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Director Of PhotographyClassic Photography & Imaging Aug 2009 - Dec 2010Hanover, Maryland, United States• Maintaining account management and professional relations with clients• Training and managing 100 field staff• Responsible for inventory, maintenance, and organization of $1 million dollars of photography gear and studio equipment• Coordinating staffing and communication job profile to photographers and assistants• Processing payroll• Analyzing site feedback• Quantifying sales by school district or sport division to perform profit analysis on client portfolios
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Promotions ManagerClub Orpheus Jan 2008 - Aug 2009Baltimore, Maryland, United StatesResponsibilities: Create promotions for web and print from start-to-finish (organize photoshoots, photograph models, edit photos in Adobe Photoshop, then create the flyers in Adobe InDesign), photographed at themed eventsReason for Leaving: Work Not Full-Time
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WaitressElkridge Club Nov 2007 - Jul 2009Baltimore, Maryland, United StatesGreet members by name, serve cocktails, take lunch and dinner orders in a formal dining fashion, occasionally photographed events at the club.Reason for Leaving: Graduated College
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Freelance PhotographerSt Johns Hamilton Local Band Stage Jun 2003 - Jan 2009Photograph bands and edit photos in Adobe Photoshop, occasionally created promotional print and web ads using Adobe Photoshop, Illustrator, and InDesignReason for Leaving: Venue Closed
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Photography AssistantBrian Slanger Photography Aug 2008 - Nov 2008Washington Dc-Baltimore AreaEdit photographs in Adobe Photoshop, create online and print promotions, assist or shoot as secondary photographer at large events, construct album for clients.
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Photography AssistantRoy Cox Photography Jan 2007 - Jul 2007Baltimore, Maryland, United StatesAssist photographer as needed on shoots, edit photographs in Adobe Photoshop, composed composite card layouts in Adobe Photoshop, managed files
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Hostess, Server AssistantChili'S Grill & Bar Aug 2002 - Apr 2007Nottingham, Maryland, United StatesGreet customers with a friendly attitude and seat them in a timely manner, assist servers as needed
Lauren Garczynski, M.A. Skills
Lauren Garczynski, M.A. Education Details
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Project Management -
Investors United School Of Real Estate InvestingReal Estate, Real Estate Investing -
3.28 -
Perry Hall High SchoolAp Psychology, Ap Us History, Ap Economics, Art And Technology, Advanced Art Classes
Frequently Asked Questions about Lauren Garczynski, M.A.
What company does Lauren Garczynski, M.A. work for?
Lauren Garczynski, M.A. works for Mentorcliq
What is Lauren Garczynski, M.A.'s role at the current company?
Lauren Garczynski, M.A.'s current role is Empowering Relationships. Coaching Success. Growing Social and Business Initiatives..
What is Lauren Garczynski, M.A.'s email address?
Lauren Garczynski, M.A.'s email address is ra****@****ail.com
What is Lauren Garczynski, M.A.'s direct phone number?
Lauren Garczynski, M.A.'s direct phone number is +144345*****
What schools did Lauren Garczynski, M.A. attend?
Lauren Garczynski, M.A. attended American University School Of International Service, University Of Maryland Baltimore County, Investors United School Of Real Estate Investing, Stevenson University, Perry Hall High School.
What are some of Lauren Garczynski, M.A.'s interests?
Lauren Garczynski, M.A. has interest in Writing, Leadership Skills, Team Building, Learning, Ancient Egypt, Sketching, Graphic Design, Sales, History, Health.
What skills is Lauren Garczynski, M.A. known for?
Lauren Garczynski, M.A. has skills like Photography, Photoshop, Graphic Design, Microsoft Office, Illustrator, Image Editing, Social Networking, Adobe Creative Suite, Customer Service, Lightroom, Advertising, Logo Design.
Who are Lauren Garczynski, M.A.'s colleagues?
Lauren Garczynski, M.A.'s colleagues are Rob Lee, Gohar Ghazaryan, Adrienne Holtzlander, Mher Azizbekyan, Tom Kruse, Maral Yeramian, Justin Foulk.
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