Todd Greer Email & Phone Number

Westerville, Oh, Us

Columbus, Ohio

Serve as a multi-point POC for existing and prospective clients, providing customized, comprehensive product demonstrations, and providing tactical and strategic support in client implementations.Recognized as a Subject Matter Expert in client onboarding and product implementation; established an exemplary track record as a Success Coach for utilization, satisfaction, and retention of clients.Architected demonstration environments for two solutions and illustrative use cases leveraged by revenue functions to attract new business and grow existing client relationships.

Dublin, Ohio

Responsible for research, design, writing, and development of instructor-led training and e-learning content for internal and external technical consultants implementing Macola (ERP) Software.Coordinated interactions between internal Subject Matter Experts (SMEs) and contract developers, capturing undocumented processes for the creation of Channel Partner enablement curriculum.Developed and implemented new product documentation and pre-launch instructional promotion for software releases; recognized by leadership and partners for creativity, expediency, and innovation.

Hebron, Ohio

Responsible for training strategy, development, and implementation across multiple business units and collaboration with senior leadership in cross-functional, enterprise-impacting initiatives.Expanded departmental involvement across business units to establish consistent practices, proactively addressing regulatory and compliance opportunitiesArchitected introduction of Learning Management System and e-learning platforms to enhance reporting capabilities and cost savings to the enterprise

Columbus, Ohio Area

Communicate with Telephone Banking Center (TBC) Managers and Business Partners to solicit feedback and identify improvement opportunities, designing and implementing solutions that enhance performance and workplace satisfaction.Partnered with Learning & Development and Human Resources teams in design and delivery of orientation programs and performance coaching materials leveraged in site operations and adopted in partner sites.Consistently leveraged for communications, training and facilitation needs for quick implementation of large scale organizational change initiatives (systems & software updates, policy & procedural changes, personnel development).Recognized for project management in strategic cross-site performance initiatives that enhanced adoption rates for new policies and processes, as well as overall site performance.Selected by Human Resources and senior leadership for development of corporate culture messaging, training materials and strategy for implemented across multiple lines of business.Developed multi-faceted site communications strategy recognized for efficacy in delivery of critical updates, process changes and just in time awareness campaigns.Recognized as the ambassador for the line of business, orchestrating all visitations to local operations by senior leadership, executive guests, internal and external partners.

Columbus, Ohio

Partner directly with Mortgage Banking leadership in implementation of initiatives to enhance the Customer Experience, improving customer satisfaction survey (CSAT) results and JD Power Rankings.Architect comprehensive, scalable employee recognition programs and events that enhance employee satisfaction scores and positively impact enterprise effectiveness. Performance and results in prior positions led to selection by Senior Leadership for expanded role across functions.

Columbus, Ohio

Architect and implement Corporate Culture drivers impacting associate workplace satisfaction, performance metrics and service levels.Designed and delivered corporate culture model to business leaders, implementing delivery across multiple functions including New Hire Orientation, Leadership Development, Continuing Education, Performance Coaching and Associate Recognition Programs. Successes led to selection as contributor for enterprise-wide cultural development; directly responsible for key elements of final implementation (verbiage, themes).

Specifically recruited for expertise in large scale Change Management, managed training resources across seven international call centers in support of mortgage servicing. Collaboratively partnered with multiple Lines of Business to determine training strategies and implement cost-effective, just-in-time solutions for enterprise-wide initiatives. Architected training project plan for international site re-alignment, enabling completion within six months. Re-aligned resources across three sites to provide greater agility and responsiveness to Line of Business needs, improving time-to-implementation from weeks to days, and realizing significant cost savings to the enterprise.

Effectively managed and delivered all phases of the Instructional Design process for internally-developed Enterprise Learning Portfolio encompassing 36+ courses delivered to 3000+ associates. Implemented facilitator-led and eLearning curriculum for audiences that included entry-level associates to highly knowledgeable, technical staff and leadership. Designated by leadership as the Subject Matter Expert (SME) for instructional design, presentation and content delivery.

Specifically recruited by Senior Management to complete analysis, documentation, definition of scope and business modeling strategies for next-generation systems development. Researched, documented and delivered standardized training materials for phased implementation of new systems, serving as communication liaison between field operations and internal development through web conferencing, teleconferencing and field-based communications.

Hand-picked by Senior Vice President of Operations to develop, document and deliver all training and operational initiatives, including: scheduling, assessment, delivery, enhancements, impact analysis, procedural manuals, job aids, workflow evaluation, process modification, and best practices for technology initiatives undertaken by the Federal Reserve’s Check Processing operations in Columbus, Ohio. Drove documentation, creation of training, operational changes and organizational developments via instructor-led training, web and printed support for the two largest organizational / technological change initiatives undertaken by Check Operations, Check Standardization and the Check Clearing for the 21st Century Act (Check 21).

Led development and delivery of technical training programs, including classroom presentations, written curricula, interactive simulations and job aids, field delivery, assessments, documentation and impact analysis for nationwide roll-out and conversion from multiple proprietary legacy reservation and sales tracking systems to singular Unix platform. Originated and implemented training for six test market stores as part of collaboration with Lowes Home Improvement Centers.

Coordinated all aspects of training and product education, including instructional design, one-on-one (field-based), classroom and remote facilitation, individualized development plans, needs assessments, management interface, budgets and logistics for Midwest and Southeast Regions. Specifically recruited by the international operations group to spearhead training and developmental start-up in foreign markets, including the People’s Republic of China, the United Arab Emirates, Thailand and Canada.