Todd Greer Email & Phone Number

Westerville, OH, US

Columbus, Ohio

Serve as a multi-point POC for existing and prospective clients, providing customized, comprehensive product demonstrations, and providing tactical and strategic support in client implementations.Recognized as a Subject Matter Expert in client onboarding and product implementation; established an exemplary track record as a Success Coach for utilization.

Dublin, Ohio

Responsible for research, design, writing, and development of instructor-led training and e-learning content for internal and external technical consultants implementing Macola (ERP) Software.Coordinated interactions between internal Subject Matter Experts (SMEs) and contract developers, capturing undocumented processes for the creation of Channel Partner.

Hebron, Ohio

Responsible for training strategy, development, and implementation across multiple business units and collaboration with senior leadership in cross-functional, enterprise-impacting initiatives.Expanded departmental involvement across business units to establish consistent practices, proactively addressing regulatory and compliance opportunitiesArchitected.

Columbus, Ohio Area

Communicate with Telephone Banking Center (TBC) Managers and Business Partners to solicit feedback and identify improvement opportunities, designing and implementing solutions that enhance performance and workplace satisfaction.Partnered with Learning & Development and Human Resources teams in design and delivery of orientation programs and performance.

Columbus, Ohio

Partner directly with Mortgage Banking leadership in implementation of initiatives to enhance the Customer Experience, improving customer satisfaction survey (CSAT) results and JD Power Rankings.Architect comprehensive, scalable employee recognition programs and events that enhance employee satisfaction scores and positively impact enterprise.

Columbus, Ohio

Architect and implement Corporate Culture drivers impacting associate workplace satisfaction, performance metrics and service levels.Designed and delivered corporate culture model to business leaders, implementing delivery across multiple functions including New Hire Orientation, Leadership Development, Continuing Education, Performance Coaching and.

Specifically recruited for expertise in large scale Change Management, managed training resources across seven international call centers in support of mortgage servicing. Collaboratively partnered with multiple Lines of Business to determine training strategies and implement cost-effective, just-in-time solutions for enterprise-wide initiatives..

Effectively managed and delivered all phases of the Instructional Design process for internally-developed Enterprise Learning Portfolio encompassing 36+ courses delivered to 3000+ associates. Implemented facilitator-led and eLearning curriculum for audiences that included entry-level associates to highly knowledgeable, technical staff and leadership..

Specifically recruited by Senior Management to complete analysis, documentation, definition of scope and business modeling strategies for next-generation systems development. Researched, documented and delivered standardized training materials for phased implementation of new systems, serving as communication liaison between field operations and internal.

Hand-picked by Senior Vice President of Operations to develop, document and deliver all training and operational initiatives, including: scheduling, assessment, delivery, enhancements, impact analysis, procedural manuals, job aids, workflow evaluation, process modification, and best practices for technology initiatives undertaken by the Federal Reserve’s.

Led development and delivery of technical training programs, including classroom presentations, written curricula, interactive simulations and job aids, field delivery, assessments, documentation and impact analysis for nationwide roll-out and conversion from multiple proprietary legacy reservation and sales tracking systems to singular Unix platform..

Coordinated all aspects of training and product education, including instructional design, one-on-one (field-based), classroom and remote facilitation, individualized development plans, needs assessments, management interface, budgets and logistics for Midwest and Southeast Regions. Specifically recruited by the international operations group to spearhead.