Specialty Servicing Associate
Current• Research, analyze and review data to ensure transactions are correct, balanced and completed• Ability to identify operational risks and their impacts related to a specific task or procedure• Ability to recognize potential problems that require escalation, and partner with the appropriate stakeholders to find a solution to the problem• Maintain an awareness of and act in accordance with team goals and business unit policies• Ensure appropriate distribution of sensitive data or images• Interacts regularly with management and stakeholders from other departments as needed • Responds to general customer information inquiries• Investigates/Answers/Resolves credit reporting disputes within set parameters.• Investigates disputes involving claims of fraud and/or identity theft.• Retrieves daily disputes received through E-Oscar. Researches and responds to the dispute, performs the necessary updating of the loan data and E-Oscar.• Responds to questions regarding credit inquiries via mail and telephone.• Responds to consumer's request for good faith adjustments.• Performs account level reviews and root cause analysis.• Updates loan data on internal systems as needed.• Performs all functions in accordance with all applicable laws and regulations, including but not limited to the Fair Credit Reporting Act (FCRA).• Ensures confidential, sensitive information and data of the Company is secured and disposed of in accordance with company policies and guidelines.• Maintains and logs all credit report inquiries and disputes.• Verifies all reporting is in compliance with FCRA and CDIA Credit Reporting Resource Guide.• Review and process physical checks.• Print and mail out statements to borrowers that have opted-out of digital statements.
