Morgan Nicholas Email and Phone Number

• Managed day to day operations of the learning management system • Communicated with Novartis teams, leaders and management, to provide timely customer service, ensuring relevant documentation is processed appropriately • Created training and communication tools/processes to provide education and context to internal teams/stakeholders • Designed and delivered learning solutions to leaders and employees using instructional design methods, adult learning principles, and various learning technologies • Supported Quality Assurance team in completion of site training objectives and goals • Provided leadership to others through example and sharing of knowledge/skill • Successfully migrated learning management systems while maintain training compliance by providing support to site leadership • Created and managed global and site training metrics reporting

• Managed special projects that cut across departments and deliver value to AdhereRx operations• Liaised with AdhereHealth leaders and management, and other organizational resources to identify, create and test new operational processes• Created training and communication tools/processes to provide education and context to internal teams/stakeholders• Presented live demonstrations of new processes and procedures and hosted webinars for remote employees quarterly • Designed and delivered learning solutions to leaders and employees using instructional design methods, adult learning principles, and various learning technologies• Used influence and effective communication skills to build alignment and endorsement with internal teams and stakeholders.• Identified innovative and resourceful ways to improve quality, and deliver customer value• Demonstrated independent problem solving skills and resourcefulness• Drove progress with minimal day-to-day guidance• Prepared and composed detailed reports and presentations to share with leadership • Established positive partnerships across business groups both inside and outside of the organization• Provided leadership to others through example and sharing of knowledge/skill

• Assessed relevant development needs (conducted needs assessments organizationally and at the individual level) in consultation and collaboration with senior management, people leaders and employees• Created learning and development strategies• Designed and delivered learning solutions to 135 people leaders and employees using instructional design methods, adult learning principles, and various learning technologies• Developed agenda, content, and conducted quarterly Training Council meetings • Remained up to date on learning and development technologies and best practices, introducing best practices in the organization• Developed and implemented both pre- and post-learning evaluation processes to measure effectiveness • Stayed informed as to relevant skill and qualifications levels required for employees, keeping abreast of changes in policies, procedures, regulations, business initiatives and technologies• Built, developed and delivered department specific on-boarding training to over 30 newly hired employees on an annual basis • Reviewed 150 Standard Operating Procedures, creating and administering training for major changes to processes

• Created and implemented 5 Standard Operating Procedures (SOP)• Oversaw and lead 8 direct reports and 2 people leaders• Introduced and implemented quality control measures, new policies, procedures, and plans of action• Met or Exceeded enrollment goals, appointment kept percentage goals, cost per enrollment goals • Maintained a quarterly 37% conversion rate• Developed and maintained 10 employee performance reviews• Advised and coached employees through call monitoring, review audits, and performance goals• Documented performance information and progress of employees• Maintained internal relations with Sales Department

I have worked at AdhereRx, formerly known as Physicians Pharmacy Alliance (PPA) for 10 years. I started my career at an entry level position working in the Inventory Dept, and was able to develop as a leader, landing 12 different positions with the pharmacy, 5 of those positions in leadership.Previous Positions HeldSupervisor- Patient Services CoordinationSupervisor- Therapy CoordinationSupervisor- Therapy Coordination and Patient RelationsSupervisor- Patient RelationsTeam Leader-Patient RelationsPatient Relations Technician Scrambles (Data Entry) TechnicianDelivery TechnicianInventory Technician