Morgan Ryan Email & Phone Number

A BOOK OF MOONLIGHT & MADNESS coming 2025 from Viking books

Chicago, Illinois

Recruiting active job-seekers and passive talent for a hyper-growth stage multi-state cannabis operator.Building geographically dispersed teams in manufacturing, technology, retail, and accounting.

Chicago, Il

SPINS is a passionate advocate of brands and retailers that promote healthy living. As the leading provider of retail consumer insights, analytics reporting, and consulting services for the Natural, Organic, and Specialty Products Industry, its business offerings are helping retailers in this high growth area to connect people with the brands that they need and love.

Chicago, Il

• Identified, vetted, and hired active and passive candidates for teams across the company, including engineering, sales, account management, project management, and operations• Collaborated cross-departmentally with hiring managers in a wide variety of fields in order to understand their needs and problem-solve tough hiring problems• Managed relationships with external hiring vendors• Extended offers and conducted salary negotiations with highly sought-after candidates• Represented Jellyvision at campus career fairs and professional networking events across the greater Chicago area

•Responsible for overhauling the voice of customer service at America’s Test Kitchen, including website copy, direct-mail materials, and 200+ customer facing macros, in addition to the development of a comprehensive standard for customer facing interaction for the company •Worked with management to streamline tracking for incoming customer issues, creating a system that is easy to use and results in faster diagnosis of large-scale problems that result in repeat customer contact•Produced essential training materials for representatives, including a streamlined operations manual, and an interactive, multi-media brand overview designed to help contracted representatives and new hires become more fluent in the ATK brand•Worked directly with customers to resolve problems across a wide variety of products in a friendly, professional manner, and coordinated with other departments to identify and address ongoing high contact issues

Brookline, Ma

•Responsible for obtaining funding for a national television show, and building ongoing relationships with prospects and program sponsors•Researched and generated thousands of new leads for potential sponsors, growing our database and expanding lead generation in previously untapped categories •Produced dynamic, high quality proposals and promotional materials •Collaborated with multiple departments to brainstorm and execute high value multi-media campaigns and events on behalf of sponsors•Engaged clients via email, telephone, and in person in order to build meaningful partnerships

Brookline, Ma

•Acted as a brand ambassador, educating customers about the America's Test Kitchen programs and services in a friendly, professional manner•Responsible for recognizing, diagnosing, and alerting IT and editorial departments to patterns in customer service inquiries relating directly to undetected issues with digital products •Drafted professional and polished outgoing customer service messaging, including customer notification emails, and common customer service responses•Worked in conjunction with outside contractors to resolve credit card chargeback issues, refunds, QA concerns, and ongoing changes to America's Test Kitchen products and policies