Effectively managing day- to-day operations in the dental practice. I manage with the highest standards of performance and behavior. I'm a team player willing to do whatever it takes to get the job done within all aspect of practice management. I'm engaged in the responsibility for recruiting, hiring, and developing the office team. I proactively seek ways to improve the dental office. I process insurance claims, maximize practice revenue, help manage supply order, maintaining adequate staffing levels to cover busy periods. Ensure all accounts payable and receivable is reconciled daily. I focus on insuring all necessary paperwork is completed in a timely manner. I promote a safe and productive work environment and responsible for disciplining staff. I process monthly financial reports and prepare expense reports. I'm responsible for monitoring all payroll, including employees benefits and administrative needs. I organize appointments and meetings for the clinical staff and doctors. I make sure all office policies and procedures are up to date, manage the clinical schedule, and help handle any patient needs. I ensure all account reconciliations are complete every month to compare to end of month reports. Help assist the front staff with incoming calls, scheduling appointments, and confirmation calls.

As an operations office manager at Aspen Dental, I helped manage day-to-day operations and helped patients get affordable dental care, reaching all patient needs. Successfully completed a 10 week extensive training program, gaining the knowledge to become a successful leader. In this position I was responsible for providing direct supervision to patient representatives, dental assistants, laboratory support technicians, and laboratory technicians. Other office duties included daily non-clinical operations at assigned offices, patient satisfaction, team selection, performance, development of business related functions. I helped provide and resolve all patient services were handled in a timely manner and responded to all patients urgency to dental needs. I demonstrated the ability to solve common problems and provide immediate solutions. Reviewed all dental treatment with patients and maintained a productive schedule for clinical staff.

As a program Supervisor and call center supervisor, I helped assist in managing the day-to-day programs for the assigned call center, and worked with communicators to improve program results. I was responsible for communicators, call center operations, training on new clients programs, coaching development plans and goals. I helped maintain account records by writing reports to evaluate program effectiveness. I consistently worked with account staff to suggest script revisions, program status, and provided feedback for the overall clients work. I maintained the overall direction, coordination, and evaluation of the supervisory responsibilities. I involved appraising performance, disciplining employees, and resolving problems with clients.