Morgan Walker Email & Phone Number

Manages and oversees all reservation call center operations for 7 hotels and 4 different brand, while coaching /motivating a staff of 3-9 reservation agents. Manages all escalated calls, employee relationship opportunities, and positive resolution procuring customer satisfaction. Direct contact and liaison for all 7 properties, creating a flow of service excellence that is subject to the demand of guest, industry, and brand requirements. Upselling and managing occupancy levels, maximizing RevPAR, increasing ADR and ensuring guest satisfaction.

Overseeing all reservations operations for a full service convention and indoor waterpark hotel (customer service, guest satisfaction), managed deposits, occupancy levels, while maximizing hotels room revenue.

Customer Service, data entry, record keeping, entered reservations for 6 hotels, while secured room occupancy, boosted revPar and ensuring guest satisfaction.

Road to Renewal Specializes in Nutritional Cleansing to promote overall health. As an Alkaline based system this program removes all toxins including acidity from the body so that abnormal cells are neutralized. As perk the program helps you lose body fat.