Morgan Walker Email & Phone Number

Loveland, Ohio, United States

-Assist in collection, importing, and accuracy of employee data into HR database -Build custom reports to track employee KPIs to share with management team-Identify and recommend improvements for the employee experience to consistently meet both performance and retention goals -Developed rotational program “L.E.A.D.” to foster employee growth into leadership. Program currently in its third year since inception. -Maintain day to day in the employee experience by onboarding new hires, providing performance coaching to ~125 full-time employees, meeting with leadership to understand business needs, and facilitating career path for employees into positions best fit for them and the company.

Loveland, Ohio, United States

• Manage the employee new hire experience including: orientation, training, expectations, practice calls, individual coaching, mentoring, and goal setting.• Hold one-on-one employee development conversations where insight and learning takes place.• Help employees gain clarity of and guide them along the best career paths for them and the company.• Consider available training and development options and recommend them to employees as appropriate.• Identify, advocate for, and develop future organizational leaders.• Identify gaps in knowledge, training, tools, and ongoing employee education then implement solutions.• Give insight to leadership to assist with decision making and strategic planning across the business.• Drive employee growth through the evaluation of customer phone calls. Provide direct feedback to employees through call coaching and call listening.• Identify and communicate customer issues or observed trends with solutions to other parts of the organization when the issues are observed through call listening, call coaching, one-on-one coaching, and other employee feedback. • Encourage a culture of teamwork and trust, all while assisting with driving required results.

Loveland, Ohio, United States

• Become an expert in the Rent Manager product and assigned customer’s businesses • Directly supervise the daily operations for a team of Customer Success Specialists (CSS) and their assigned portfolio of customer accounts • Act as the lead point of contact for assigned customer portfolio • Address business-specific questions in Rent Manager and assist with high level feature requests • Ability to consistently meet overall retention, customer satisfaction, profitability and revenue growth goals • Learn the customer’s business and establish a trusted and strategic advisor relationship • Plan long-term roadmaps with customers to improve their Rent Manager experience • Deliver product and feature demonstrations • Keep customers updated on changes to the product they’re using, new features and new products that benefit their business • Advocate for a customer’s business within our organization • Identify and grow opportunities within account portfolio and collaborate with sales team to ensure continued profitability • Document all account activities in internal database system and ticket-tracking software

Loveland, Ohio

Developed a strong knowledge of all aspects of the Rent Manager software, including web-based products, accounting solutions, scripting reports and letters, and data entry. Point of contact for all clients using the Premium Support service. Provide service by responding quickly to all client requests, both internal and external. Perform remote troubleshooting. Escalate unresolved issues to Case Analysis team. Keep Account Manager informed on any and all high-priority client requests. Work with Account Management team and Business Analysis team to provide insight on how to improve each users experience with the software.

Loveland, Ohio

Provided real-time customer support through inbound calls. Assisted customers with issues relating to property management software.

Fairfield, Ohio

Worked in a fast paced environment that required attention to detail, customer service, and teamwork in order to provide the guest with a memorable experience. Required answering phone calls,monetary skills, computer knowledge, preparing and organizing food in an efficient way to maintain positive customer experience.

Bachelor Of Interdisciplinary Studies, Child Development

Bachelor of Interdisciplinary Studies in Applied Kinesiology with an emphasis in Child Development and a Minor in Women's, Gender.

Certificate Of Completion, Data Analysis With Python

Education record