Morgan A. Bates Email & Phone Number

Redmond, Or, Us

Bend, Oregon, United States

Klamath Falls, Oregon, United States

Promoted to Batterers’ Intervention Prevention Treatment Specialist within four months. Focused on the cessation of violence and the positive capacity to change batterers’ behaviors. Conduct complex risk and needs assessments and provide suitable treatment interventions. Maintain frequent communications with parole officers and Corrections Department representatives, offering insight regarding offender treatment needs and risk levels. Thoroughly document all therapeutic services in order to facilitate mental health care and reduce legal liability. Sought out to join the Superuser Team, aimed at targeting potential system and online workflow improvements. Developed SOPs in 2023, ensuring clear training aids that allow for a seamless transition and future staff training. Review Violence History Disclosure (VHD) Statements, informing treatment decisions. Formulate and implement individualized treatment plans. Focus efforts on medium, high, and very high-risk clients each week.

Klamath Falls, Oregon, United States

Facilitated care coordination and case management. Conducted screenings. Assisted clients/potential clients. Ensured prompt referrals to suitable internal/external resources. Acted as primary contact for medical collaboration between physicians and behavioral health / psych teams. Actively contributed in treatment team and coordination meetings, providing critical information. Executed all referral and navigation team recommendations. Provided case management, skills building services, and group treatment in accordance with treatment plans. Identified and reduced barriers to successful care, assisting clients and families in transition to further care. Exceeded all client engagement, outreach, and follow-up goals. Tracked and documented referral disposition -- Documentation included data collection, HER documents, response letters, and coordinating requests for records with the Compliance Specialist.

Klamath Falls, Oregon

Built strong community ties and relationships with every customer, offering enthusiasm and positive energy. Reported directly to manager. Kept teammates motivated, resolved conflicts, and answered customer inquiries. Recognized for brightening customers’ days with enthusiastic and bright demeanor. Represented brand well, delivering exceptional customer service for total satisfaction. Adhered to safety procedures.

Hillsboro, Oregon

Performed quality-focused project work that includes identifying populations with quality measure indicator gaps or chronic condition data gaps, such as diabetic populations or adolescent-focused initiatives. Analyzed existing data, using Centricity Electronic Medical Record and Microsoft Excel. Entered phone notes and indicators in the system to help staff identify populations needing interventions. Learned how to develop patient outreach plans and implement actionable workflows. Gained invaluable exposure to patient-centered primary care home healthcare operations and programs.

Cornelius And Klamath Falls, Oregon

Provide exceptional customer service. Operate forklift safely and efficiently.

Bachelor Of Science - Bs, Population Health Management

Education record