Assessed and documented damages of residences, appliances, and overall habitabilitySupported administration in the development of emergency response plans and quality control monitoringMaintained objectivity and fairness in recording only disaster-related damages despite circumstances of applicants

Assisted callers with solving a multitude of billing, sales, and troubleshooting problems regarding their service or phonesMaintained strict confidentiality of customer information in accordance with Customer Proprietary Network InformationPerformed to numerous productivity and quality metrics such as Calls Per Hour and survey result minimumsDeveloped action plans to continually grow in expertise to further corporate and personal goals

Tracked labor hour entry into Maximo (ERP) to budget job progressInvestigated and corrected several contractor pay issues through invoices and timesheetsCreated, maintained, and receipted annual and incidental purchase orders for various vendors in OracleCompiled instrument specs through TPC Operational Databases with Microsoft Access

Solicited and wrote new business in personal lines insurance, commercial insurance, and financial servicesPerformed field underwriting and rating for new accountsDeveloped an agency relationship with existing and new clientsCoordinated learning seminars for businesses, individuals, and groups on insurance and financial topicsRemained up-to-date with state regulations and licensing for insurance and financial professionals

Acted as a liaison between Farmers Corporate, District, and independently owned Farmers agenciesAnalyzed agencies for Strengths, Weaknesses, Opportunities, and Threats and ROI with expendituresDeveloped and tracked marketing initiatives (digital, event, print) for over 60 agenciesImplemented business practices into agencies that doubled new business growth for several agencies and increased profitability considerably through initiatives for better processes and better staffingSupervised 26 financial securities registered independent agencies, including auditing for anti-money laundering, corporate procedure, and regulatory complianceTrained agencies’ staff daily on insurance marketing, procedures, processes, and sales

Counseled families regarding funeral services and burial arrangements on both an at-need and pre-need basisDiscovered product solutions with families through pre-need burial insurance to ease future burdensResolved sensitive customer complaints and requests respectfully, often regarding the death of a loved one

Ensured compliance with collection laws when making collection efforts to seriously past-due customersManaged customer accounts, payments, payouts, rental agreementsPartnered with past-due customers to solve disputes and problems