I'm an enthusiastic autodidact. In each role I try to go above and beyond and ferret out darker corners of applications, software, or technologies I'm using. I have worked for some great companies who encouraged me and gave me space and opportunity to grow.At Ceridian I proved myself quickly in Claims department processing HCRA/DCRA claims using IRS guidelines. Later the Data Integrity Department showed us how to find file errors in the databases. This is where I got my introduction to flat file databases and error reporting/correcting. I'd use this later when I learned coding to make error traps for things I automated.Airgas Retail Solutions - Time was split mastering customer service skills from intense calls (de-escalation, call control, AHT time etc.), and technical skills (SAP, SharePoint Admin tasks, Excel formulas, v-lookups, macros, etc.). I was quickly a SME, rose to CSRIII/Esc Lead, doing process improvement, training new hire classes, I would go on to write 4+ manuals from scratch, and began a supervisor mentorship. I took every chance along the way to help my team around me, mentoring, making cheatsheets, lifting the entire team's quality.At FIS, a small group of us together launched an experimental new product/technology (Apple Pay) to cardholders. This later expanded and became "Tokenization", where my team focused on device security, activation and user administration for thousands of banks, their cardholders and Visa/Mastercard. I became the SME on all mobile wallet products. I was simultaneously Team Lead, Mastercard Security Admin, SharePoint Admin and Trainer before becoming the first dedicated Tokenization Supervisor. I advised on product enhancements, implementations, built fraud tools and much more.I moved to Credit (Lost/Stolen/Card Activation) as Supervisor to manage Lost and Stolen Customer Service briefly and ultimately moved to Chargebacks (Fraud & Disputes) as Supervisor; my team of SMEs supported the rest of the 300+ Dispute associates and clients (FIs) via tickets for both dispute claims and accounting.In all roles I wrote custom coded workbooks, created automated reporting, file manipulators, email readers and triggers, quality reports, and offered data insights and various automation solutions (macros in Outlook, Excel, Word). We also started a series of UiPath projects in partnership with the business analysts. Today, I'm starting fresh with an ISP, supporting customers for modems, routers, and all around networking support, while attending Google's Cyber Security classes for certification.
Listed skills include Graphic Design, Web Solutions, Computer Repair, Customer Service, and 25 others.
