- Owner of capacity planning, staffing recommendations and quarterly incentive targets for the Americas core client service organizations- Strategic and Operational leader for the India-based Americas Client Solutions organization

- Owned end-to-end capacity planning (hiring, attrition, capacity relative to demand) and people-focused incentive programs for the Americas client service organizations; providing budget and forecast inputs and presenting to the leadership team at budget and quarterly business reviews

- Built an Excel-based capacity model to enable capacity planning of the Americas client solutions, recruiting and operations organizations (700 employees and 67% of the Americas functions)- Became the trusted thought partner for 6 business units’ leadership teams to own quarterly incentive target setting, attrition assumptions, hiring plans and allocations, and promotion planning- Implemented capacity and staffing review processes across functions (HR, finance, business leadership) to… Show more - Built an Excel-based capacity model to enable capacity planning of the Americas client solutions, recruiting and operations organizations (700 employees and 67% of the Americas functions)- Became the trusted thought partner for 6 business units’ leadership teams to own quarterly incentive target setting, attrition assumptions, hiring plans and allocations, and promotion planning- Implemented capacity and staffing review processes across functions (HR, finance, business leadership) to improve our ability to staff to current demand needs and optimize business outcomes Show less

Support the development and scaling of GLG's Global Platform Operations team with analysis and reporting

GLG is the global knowledge marketplace trusted by leading decision makers. We connect thousands of clients who want the advantage of powerful insight to the largest global network of subject-matter experts across every sector.

- Implemented Manhattan’s Warehouse Management for Open Systems (WMOS) for a large clothing and outdoor recreation equipment- Led the configuration, testing and implementation of the end-to-end Shipping component of the WMOS software to integrate with parcel and freight carriers to support shipping domestically and internationally - Analyzed specifications, created documentation, extensively tested, and provided thorough communication for both base and custom pieces of the software… Show more - Implemented Manhattan’s Warehouse Management for Open Systems (WMOS) for a large clothing and outdoor recreation equipment- Led the configuration, testing and implementation of the end-to-end Shipping component of the WMOS software to integrate with parcel and freight carriers to support shipping domestically and internationally - Analyzed specifications, created documentation, extensively tested, and provided thorough communication for both base and custom pieces of the software - Worked extensively with Oracle SQL Developer to identify and analyze data conditions, troubleshoot issues, and build reports for the business to track operational metrics Show less

- Participated in Value Stream Mapping and Kaizen planning and events for Lean efforts across campus- Managed a project in which I observed, collected, and analyzed data for Clemson University’s Municipal Court to create a current state map of their entire operation, identify root causes, highlight areas of waste, and prioritize Lean improvement suggestions- Provided efficiency solutions to the Municipal Court department that could improve customer service and save an estimated total of… Show more - Participated in Value Stream Mapping and Kaizen planning and events for Lean efforts across campus- Managed a project in which I observed, collected, and analyzed data for Clemson University’s Municipal Court to create a current state map of their entire operation, identify root causes, highlight areas of waste, and prioritize Lean improvement suggestions- Provided efficiency solutions to the Municipal Court department that could improve customer service and save an estimated total of 255 hours per year- Reviewed and created Lean tools and templates for the campus-wide Lean training initiative Show less

- Acted as a Project Analyst to manage two new cross-departmental projects, identified by senior leaders, to address RaceTrac’s strategic initiatives and add value to the organization- Worked on an intern team to complete a summer-long project, creating a solution and developing a plan to address a business opportunity and enhance the RaceTrac brand- Presented our group project to an audience of over 20 of RaceTrac’s most senior leaders- Won first place and earned the “Warrior’s… Show more - Acted as a Project Analyst to manage two new cross-departmental projects, identified by senior leaders, to address RaceTrac’s strategic initiatives and add value to the organization- Worked on an intern team to complete a summer-long project, creating a solution and developing a plan to address a business opportunity and enhance the RaceTrac brand- Presented our group project to an audience of over 20 of RaceTrac’s most senior leaders- Won first place and earned the “Warrior’s Passion” award in the summer-long team project competition - Won the “Putting People First” award, voted on by my peer Summer Interns Show less

-Recreated and provided documentation of user reported issues to the research and development department-Extensive testing of pre-release software packages-Designed excel workbooks, with the use of VBA, to expedite tracking product details-Participated in Learning Meetings and Systems Training planning to learn the details of our products and then train our customers on how to utilize every aspect of our products

-Developed systems and workbooks to help teams track and evaluate data over time-Implemented packaging changes to reduce cost-Completed a time study to design a layout for the move of a major production line that improved the process flow and reduced the time between steps in the process-Collected data and investigated a problem on a production line and, through working with the supplier, found the root cause of a safety issue