Morgan Delucia Email & Phone Number

Red Bank, New Jersey, United States

Cosmetics account manager - retail, wholesale, DTC

Red Bank, New Jersey

Newark and Los Angeles to West Africa Account Manager •Manages the client service operations, which deals directly with clients and is the first point of contact.•Escalating and resolving areas of concern as raised by clients.•Building and maintaining relationships with clients and key personnel within customer companies.•Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with all overseas clientele•Monitoring company performance against service level agreements and flagging potential issues.•Maintaining accounts spreadsheet for each shipment by customer to keep track of the profit made•Contributing operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality and customer-service standards; assisting in completing audits

• Advertise and promote sales with digital and broadcast messages through social media to begin a conversation and raise brand awarenesso Maintain a positive public message online by monitoring consumer feedback and answering questions• Plan and create content in line with strategic objectives and current campaigns to facilitate growth via custom timelineso Design engaging content and create a dialogue with consumers via social media contests and collaborative digital marketing campaigns (Instagram/Facebook: Posts,Live, Story Polls and Questions)o Lead Public Relations outreach for print advertisements and media coverage• Support a group of real estate professionals and small businesses in maintaining a positive digital corporate image to the publico Create content and public interaction for social channels that is in line with corporate branding and individual need• Provide quality assurance on content and functionality in advance of all media updateso Utilize marketing planning and analytic software to monitor the engagement and success of each social campaign (Hootsuite and Google Analytics) o Collaborate with clients on specific messages and campaigns utilized to generate growth and sales

Greater New York City Area

-Coordinate the scheduling and tracking of incoming and outgoing high-valued clothing and jewelry samples -Facilitate email and phone communication with PR agencies and brands on behalf of market editors to maintain transparency-Communicate with PR agencies and brands to request respective credits and organize shipping and returns-Assist fashion editors on photo shoots by preparing for shoot, helping organize looks, dress models, compiling shot lists

Greater New York City Area

-Maintained daily operations for A full-service merchandising agency with a Grammy Award-winning in-house design and fashion team.-Created and assembled visual boards to be discussed for inspiration in design meetings-Consulted with the creative team in sales meetings to make purchase decision for artists’ projects-Tracking of all components, from the time they are sent out until they reach their destination, to ensure delivery meets the vendor production lead time. -Assisted the Production Coordinator in artist meetings and planning production schedules for each item produced-Maintained a database of all artists, shipments and merchandise on hand to be utilized by the entire Merchandising team

Greater New York City Area

-Created and planned content for social media marketing and incurred 300 new followers on Instagram -Consulted with jewelry manufacturers and facilitated orders for production ensuring each product was satisfactory-Utilized Shopify program to manage and track merchandise orders and fulfilling them accordingly-Organized and conducted sales at multiple trunk shows and sample sales boosting holiday sales by 50% since the following year-Wrote and assembled content for blog postings creating brand recognition for the company-Maintained a running spreadsheet of merchandise on hand and assembled production lists to ensure accuracy for the team

Bachelor Of Business Administration (B.B.A.), Marketing

Education record