Morgan Hooper Assoc Cipd Email & Phone Number

Helping clients to succeed by providing considered advice and solutions to increase customer service and continuous improvement. Currently working with esteemed businesses such as Northumbria University and NatWest Group.Key achievements• Project managing the on-boarding of a third-party company to ensure right to work compliance, which will reduce risk to the university and save time on manual checks. • Developed a mortgage system DemoApp (interactive training environment) at speed, contributing to +93 NPS scores in pilot. • Building change ready skills across all NatWest mortgage colleagues to enable new software adoption and full digitisation of the mortgage journey. Responsibilities• Developing relationships and influence across all levels to identify key collaborators to achieve and exceed results.• Developing training-based solutions such as workshops and eLearning to overcome barriers to change.• Absorb and relay specialist data/information, simply and efficiently to contribute to goals and strategy.• Facilitation of workshops and feedback sessions to deliver content and iterate improvements.

United Kingdom

Responsible for the scope and design of training interventions that equip colleagues across the bank with the right skills and knowledge to provide an excellent customer experience and support the delivery of the Retail Banking strategy.

Manchester, United Kingdom

Providing support and direction to stakeholders on learning content and approach, using consultancy skills to find creative solutions to resolve issues, recommend options that exceed requirements and enhance the learners experience across the bank divisions.

Managing all aspects of course coordination for learning events across the group, surpassing client expectations by improving and adjusting processes in the most efficient and cost-effective way to meet requirements.

Senior Administrator and Deputy Team Leader to the Reciprocity Department, a team of 15 responsible for the investigation and processing of all ATM claims in the UK.

A Level Qualification, Sociology, Media Studies, Photography & Psychology, B - C

High School, 9 Gcse’S Including Maths, English, Science, B - C