Morgan Johns Email & Phone Number

Benelux

• Benelux Strategy for operational model and approach. Use of large-scale data analytics to establish long term plans ensuring optimized refunding coverage and operational setup. Build and maintain departmental structure, operating standards and practices that are responsive and scalable.• Creation and execution of business case and business models to provide actionable insights, and track productivity of initiatives.• Continuous improvement of the Tax-Free Shopping flow and customer journey identifying new strategies, technologies and operational improvements to drive the operations and services teams towards excellence.• Direct, establish and implement policy, guidelines and procedures within Benelux, maintaining compliance within local legislation and prevention of fraud.• Establishment of multi-team performance based KPIs, implementation of quarterly reviews to measure, coach and report on ensuring service levels match client and internal expectations.• Establishing and executing a client relationship strategy.• Building and maintain key relationships with Sr. Stakeholders, Clients and Partners.• Creation, and maintenance of account plans ensuring CMS systems are updated and maintained actively.• Responsible for contract review and negotiations with all clients and partners.• Responsible for P&L framework for the BeNeLux Refund points and Merchant Services, managing • • Lead, coach and motivate teams to provide excellent level of service to internal and external customers or stakeholders implementing a culture of high performance and continuous improvement.• Responsible for 2 business groups withing BeNeLux (Operations and Merchant Services)

Rotterdam Area, Netherlands

Responsible for Global Project Deliveries and Operational Strategy• Engage with executive management and senior management on business group strategy and growth opportunities.• Drive revenue through successful deliveries planned quarterly.• Assignment and allocation of Project Management teams.• Build key relationships with client senior stake holders.• Provide Single Point of Escalation globally for all live projects.• Provide Rambus Executive Management with Global view on project statuses• Work directly with Sr. Executive Management and Resource Management to ensure projects have adequate resources available.• Work directly with Sales and Pre-Sales to confirm overall estimations for professional Services (PS).• Work with Sales for onsite Sales proposals, visits and conferences to represent and present Rambus Professional Services.• Identify possible opportunities to drive commercial revenue through knowledge of product road-map items and client changes.• Represent Rambus globally for Steering Committee Meetings.• Support and coach Rambus Project Management team as required.• Attend strategic conferences to represent Rambus delivery team.Project Quality Assurance (QA) and Compliance• Ensure Rambus Project Managers are following Rambus Project Management Standards and practices.• Set-up and Maintain regular meetings with Project Managers for project status and adherence to Rambus project management procedures.

Rotterdam Area, Netherlands

Responsible for Global Project Deliveries• Drive revenue through successful deliveries planned quarterly.• Assignment and allocation of Project Management teams.• Build key relationships with client senior stake holders.• Provide Single Point of Escalation globally for all live projects.• Provide Rambus Executive Management with Global view on project statuses• Work directly with Sr. Executive Management and Resource Management to ensure projects have adequate resources available.• Work directly with Sales and Pre-Sales to confirm overall estimations for professional Services (PS).• Work with Sales for onsite Sales proposals, visits and conferences to represent and present Rambus Professional Services.• Identify possible opportunities to drive commercial revenue through knowledge of product road-map items and client changes.• Represent Rambus globally for Steering Committee Meetings.• Support and coach Rambus Project Management team as required.• Attend strategic conferences to represent Rambus delivery team.Project Quality Assurance (QA) and Compliance• Ensure Rambus Project Managers are following Rambus Project Management Standards and practices.• Set-up and Maintain regular meetings with Project Managers for project status and adherence to Rambus project management procedures.

Rotterdam Area, Netherlands

Responsible for global project deliveries, client relationships and QA of services.

Rotterdam Area, Netherlands

Project Manager – High Profile Initiatives• Managing multiple global (North America, Europe and APAC) high-profile, large scale complex software delivery projects and initiatives with budgets from 250k to 2million+.• Managing teams ranging from 5-15 resources consisting of business, sales, technical, and architectural teams.• SPOC for all projects managing client relationships from project teams to executive level. • Specialist in client facing projects ensuring client expectations are managed successfully.• Creation and management of all project documentation. Project Plans, Project Schedules, Client and Steering Committee Presentations and Statuses, Project Logs, Resource Forecasting and Costing.• Change Management. Responsible for all CR’s, costing, planning and resourcing. • Risk Management. Monitor and manage project risk registry. Ensure identified risks are monitored and mitigation strategy and activities adhered to.• Attend monthly PMO meetings to provide input into business strategy, planning and project items.• Identify and analyze continual improvement opportunities.• Business strategy planning, implementations and execution.• Resource Management and Planning.• RFP and SOW document creation, input and review.• Working with senior management and executives to address and analyze business opportunities, strategy and risks.Specialties:Chip, Smart-card, Identity, Mobile, NFC, Security, Management.

Project Manager for Public Disclosure of Travel and Hospitality Expenses initiative• Proficient in using project management best practices and methodologies to provide leadership, direction and manage change for diverse project teams, resources, and stakeholders.• Experience in business and technological architectural artifact documentation and corporate gating.• Experience in managing enhancements and configuration changes to large scale Oracle based financial information systems. • Chair executive meetings comprising of project sponsors, project stakeholders, branch colleagues, and project resources.• Creation and development of formal project and business documents such as Business Case’s, Project Charters, Executive Presentations, Project Plans and Schedules.• Lead change management activities for Communication, Training and Transitioning activities.• Overall end-to-end solution testing lead, creation of an end-to-end test plan and the management of testing tasks and activities.

Short Term Contract - Built Global product portfolio matrix for newly acquired company.

• Manage Installation of INIT technology using PMP frameworks and guidelines• Working with clients and stakeholders to meet deliverables and keep project within scope and schedule• Inventory control / Database Management

• Business Specialist / Project Manager- Managed and lead teams on the development of all company projects using standard PMP Frameworks and guidelines. API integration, SPC & Escalation Point. GUI Development. Executive presentations. Securities Officer - Implemented ISO17799 Information Security Policy and Audit, Regulatory Standards, Internal Policies and Procedures. Hiring and Recruitment. NACHA Representative - Attended Nationwide meetings and discussions.• Finance Fraud & Risk Department Manager, Anti-Fraud Detection and Prevention Policies and Procedures. FINTRAC Officer - Reporting Entity, Attend regulatory meetings. Fraud Detection - Developed in-house Anti Fraud System, Fraud Detection Training. Credit Officer - Conducted Transunion Credit Checks on clients for Risk Based Analysis. OFAC/Bridger Liaison.• Senior Business Analyst, Requirements, Analysis, Design, and Test Documentation. User Interface(UI) Development. Executive presentations

Prince, Project Management

Pmp Bootcamp

Diploma, E-Commerce Management, E-Commerce, Business Management

Activities and Societies: Student Liason, Student Tutor

Business Marketing

Education record