❖ Oversee invoice entry and allocation in Bill.com for 30 locations across 3 states.❖ Manage incoming mail, digital scanning and e-filing for all locations.❖ Assist with business insurance claims including property damage and on-site customer incidents.❖ Maintain office supply stock and place orders for replenishment when needed.❖ Order parts, materials, and signage for store re-brandings.❖ Ship equipment to franchise locations, general managers and business owners.❖… Show more ❖ Oversee invoice entry and allocation in Bill.com for 30 locations across 3 states.❖ Manage incoming mail, digital scanning and e-filing for all locations.❖ Assist with business insurance claims including property damage and on-site customer incidents.❖ Maintain office supply stock and place orders for replenishment when needed.❖ Order parts, materials, and signage for store re-brandings.❖ Ship equipment to franchise locations, general managers and business owners.❖ Schedule required services including backflow testing, fire prevention, hood/grill cleaning and more.❖ Primary contact for third-party vendors that provide above mentioned services.❖ Facilitate R&D for CEO/Owner when exploring new franchise opportunities. Show less

❖ In charge of all PPC and paid social media advertising for 17 clients across 7 states and manage paid vendor for campaign support❖ Responsible for all Third-Party (3P) advertising efforts (Zillow, Yelp, Nextdoor, Angi, and more) ❖ Increased 3P Leads by 155% YoY (2023 vs 2022) ❖ Increased 3P Appts by 74% YoY (2023 vs 2022) ❖ 3P Jobs increased 109% YoY & Trev increased 128% YoY (2023 vs 2022) ❖ Launched 3 new locations that have all been successful on our 3P… Show more ❖ In charge of all PPC and paid social media advertising for 17 clients across 7 states and manage paid vendor for campaign support❖ Responsible for all Third-Party (3P) advertising efforts (Zillow, Yelp, Nextdoor, Angi, and more) ❖ Increased 3P Leads by 155% YoY (2023 vs 2022) ❖ Increased 3P Appts by 74% YoY (2023 vs 2022) ❖ 3P Jobs increased 109% YoY & Trev increased 128% YoY (2023 vs 2022) ❖ Launched 3 new locations that have all been successful on our 3P platforms ❖ Launched decking as a new advertising category ❖ Work closely with cross-functional teams on a variety of projects using Wrike, ETW and Sprout Social❖ Provide reporting on all channels managed using CRM systems, uphold monthly lead goals and optimize campaigns as needed to hit goals❖ Knowledgeable on a wide variety of content, digital, and customer management systems❖ Lead database migrations for new content management systems❖Managed database marketing including managing email & SMS campaign creation and launch ❖Increased Leads by 123% YoY (2023 vs 2022) ❖Increased Appts by 138% YoY (2023 vs 2022) ❖Jobs increased 108% YoY & Trev increased 126% YoY (2023 vs 2022) ❖Increased email subscribers 330% YoY (2023 vs 2022) ❖Increased SMS subscribers 110% YoY (2023 vs 2022) ❖Implemented 7 new customer journey automations for email❖ Manage database marketing partners: currently Omnisend & Attentive❖ Grew database subscriber list 100% YoY (2022v2021)❖ Manage current Online Reputation Coordinator❖ Facilitate public relations efforts including posting press releases into circulation and managing distribution platform❖ Assist Organic Social Media Coordinator with content calendar creation and project management❖ Spearhead content creation and posting for System Pavers Blog Show less

❖ Sole Digital Marketing Coordinator for 11 clients across four states❖ Managed content creation, paid campaigns and organic efforts for digital platforms including Facebook, Instagram, Pinterest, Yelp, Google My Business, and company blog❖ Proposed new paid social strategies that led to a 400 percent revenue increase in 2016, an 82 percent increase in 2017 and a 30 percent increase in 2018❖ Assisted UX development team with PPC (Google and Bing Ads), SEO, display ads, website… Show more ❖ Sole Digital Marketing Coordinator for 11 clients across four states❖ Managed content creation, paid campaigns and organic efforts for digital platforms including Facebook, Instagram, Pinterest, Yelp, Google My Business, and company blog❖ Proposed new paid social strategies that led to a 400 percent revenue increase in 2016, an 82 percent increase in 2017 and a 30 percent increase in 2018❖ Assisted UX development team with PPC (Google and Bing Ads), SEO, display ads, website content updates, and back-end cleanup❖ Implemented email marketing campaigns for all clients using Campaign Monitor email service provider❖ Drafted copy for internal/corporate affairs, press releases, media relations, events, website content, ad campaigns, social posts, e-blasts, blogs, litigation forms, training SOP’s, educational e-books and more❖ Headed photoshoots and videography projects. Includes scouting vendors, organizing and staging sets/venues while often participating in video recordings.❖ Worked closely with cross-functional teams on content projects (using Wrike and Sprout Social), customer relations and digital advertising budgets❖ Generated reports on digital marketing and social media efforts, creating digital content calendars, managing relations with vendors, and attending industry summits Show less

❖ Responsible for managing brand reputation for 12 branches across multiple platforms including Yelp, Google My Business, Angie's List, Houzz, Facebook and more❖ Responded to all incoming lead inquiries and reviews❖ Reported negative reviews to internal teams and helped resolve customer complaints❖ Oversaw and implemented all profile updates on managed online reputation platforms❖ Entered incoming leads into CRM system for appointment follow up

❖ Sole Social Media Administrator, Customer Service, and Public Relations Coordinator for international brand❖ Managed all digital marketing efforts including PPC (Google Ads), paid and organic social, SEO, and media outreach for digital publicity❖ Drafted all company copy for press releases, litigation forms, customer letters, Google Ad campaigns and more❖ Strategically grew organic Instagram following by 150 percent YoY from 2014 to 2015❖ Generated average of 2.5 million… Show more ❖ Sole Social Media Administrator, Customer Service, and Public Relations Coordinator for international brand❖ Managed all digital marketing efforts including PPC (Google Ads), paid and organic social, SEO, and media outreach for digital publicity❖ Drafted all company copy for press releases, litigation forms, customer letters, Google Ad campaigns and more❖ Strategically grew organic Instagram following by 150 percent YoY from 2014 to 2015❖ Generated average of 2.5 million monthly impressions between all social media platforms❖ Facilitated photoshoots, conducted artist interviews and managed booths at industry events and tradeshows Show less

❖ Furthered communications and public relations skills working with the Membership Development Department facilitating educational seminars for school teachers❖ Strengthened leadership skills by coaching team-members on service interactions and shadowing new hires❖ Consistently received high satisfaction ratings on customer service surveys

❖ Developed leadership skills coaching tellers on how to engage in effective sales conversations with consumers❖ Assisted tellers with approvals for high dollar transactions and explaining complex financial products❖ Consistently met sales goals and received outstanding customer interaction surveys