Morgan M. Email & Phone Number

Dominican Republic

• Improved youth sexual and reproductive health knowledge by 60% over one year by providing decision making, sexual health, and STI/AIDS prevention strategy seminars to 160 adolescent teens.
• Facilitated 14 entrepreneurship and sustainable business development seminars to 40 graduating senior high school students in a small community with failing businesses and lack of economic opportunity for youth.
• Increased letter awareness, phonetics, and spelling in students grades 3, 5, and 6 by creating literacy activities for youth performing below grade level.
• Taught a ten session intermediate English course to 10 youth ages 14-24 to provide constructive use of free time activities to combat country’s increasing delinquency.
• Created and facilitated diversity and inclusion seminars to trainees and current volunteers to aid support of increasing number of volunteers from marginalized backgrounds.

• Fielded internal and external phone calls to respective recipients in the district departments and facilities to improve efficiency in communication across district and with outside community
• Registered and trained new employees in the timeclock system for effective recording of employee hours for efficient payment dispersion
• Trained replacement employee in the operations and functions of current position for seamless transition in my departure

• Served as the first point of contact to guests and a liaison between internal departments to provide quick, efficient response to guest requests, issues, and concerns
• Trained new employees and current associates to ensure quality standards were met and exceeded to improve guest satisfaction rates of two hotels
• Supervised the daily operations of the front desk associates and ensured compliance with standards of procedure to provide consistent, secure, and accurate service

• Coordinated neighborhood residents with employment opportunities and social services to improve quality of life of current resident
• Planned and organized community events that increased participation in development by providing opportunities to serve other marginalized populations, engaging service providers with community members and recognizing.
• Earned a Governor’s Volunteer Award for outstanding commitment and service