Morgan M. Email & Phone Number

Dominican Republic

• Improved youth sexual and reproductive health knowledge by 60% over one year by providing decision making, sexual health, and STI/AIDS prevention strategy seminars to 160 adolescent teens.• Facilitated 14 entrepreneurship and sustainable business development seminars to 40 graduating senior high school students in a small community with failing businesses and lack of economic opportunity for youth.• Increased letter awareness, phonetics, and spelling in students grades 3, 5, and 6 by creating literacy activities for youth performing below grade level.• Taught a ten session intermediate English course to 10 youth ages 14-24 to provide constructive use of free time activities to combat country’s increasing delinquency.• Created and facilitated diversity and inclusion seminars to trainees and current volunteers to aid support of increasing number of volunteers from marginalized backgrounds.

• Fielded internal and external phone calls to respective recipients in the district departments and facilities to improve efficiency in communication across district and with outside community• Registered and trained new employees in the timeclock system for effective recording of employee hours for efficient payment dispersion• Trained replacement employee in the operations and functions of current position for seamless transition in my departure

• Served as the first point of contact to guests and a liaison between internal departments to provide quick, efficient response to guest requests, issues, and concerns• Trained new employees and current associates to ensure quality standards were met and exceeded to improve guest satisfaction rates of two hotels• Supervised the daily operations of the front desk associates and ensured compliance with standards of procedure to provide consistent, secure, and accurate service

• Coordinated neighborhood residents with employment opportunities and social services to improve quality of life of current resident• Planned and organized community events that increased participation in development by providing opportunities to serve other marginalized populations, engaging service providers with community members and recognizing and awarding positive community development efforts• Earned a Governor’s Volunteer Award for outstanding commitment and service