Supports both external and internal clients by updating client data in all systems and helping them use our system effectively. I work closely with the support team to ensure client locations are updated and data entered in our systems is accurate.* Update pricing, durations, and create new services as needed from contracts and scope changes* Assist in the client announcement process ensuring the workorders are ready for completion* Comparison of client workorders to ensure all client locations have workorders* Perform the administrative data entry functions related to assigned clients, including new client set-up, location set-ups, store openings and closings, new services, pricing and duration changes* Assist with Brand Standard Support Services projects, such as new client implementation, mass changes, and new system implementations

Certified Non-profit organization based in Indianola, Iowa. Registered NGO in Ghana, Africa. The project began in 2010 intending to provide clean water, education, and economic sustainability assistance in Tsipasi, Ghana West Africa. The project has provided clean water for Tsipasi and opened the first school serving 125 children and nine full-time employees. We have more to accomplish, and my goal is to use my skills and knowledge to help gain interest and support in and around the Indianola, IA community. I have and will host donation/engagement events with local small businesses, as well as assist in the website and social media communications.

• Continually monitor and organize incoming online grocery orders to ensure prompt, on-time fulfillment• Oversee and coordinate employees during a shift• Provide customer service, manage complaints and resolve problems with customers or employees• Assist in creating a schedule for the AOL department • Perform transactions for all online orders during the day • Oversee communications between customer and employee to ensure the employee is satisfying the customer• Assign shoppers to orders according to their speed, performance and skills • Train and provide feedback to new and existing employees

• Assist in planning and organizing events for corporate office • Coordinate and facilitate events for holidays• Manage promotions and product marketing at Hy-Vee and on social media

• Conducted new employee orientations and onboarding. Including interviews, reviewing applications, posting job listings, paperwork, scheduling interviews, filing, and entering new employee data into our system. • Assisted in creating a schedule and entered it into our online databases. • Filed termination reports, write-ups, I-9 forms, and medical paperwork. • Entered exceptions, time-off requests, covered shifts and resolved employee complaints.