• Managed a team of 25 employees in a fast-paced retail environment.• Led recruitment and created and conducted onboarding training, highlighting leadership and instructional capabilities.• Oversaw day-to-day operations, including inventory management and staff scheduling.• Developed and implemented marketing strategies, showcasing organizational and planning skills.• Coordinated with sales representatives and local organizations, strengthening collaborative and networking abilities.

• Met and exceeded sales targets by upselling and cross-selling products and subscriptions to customers.• Provided exceptional customer support, aiding in product discovery and technical assistance.• Managed and organized merchandise displays to promote sales in a fast-paced retail environment.

• Scheduled shifts and monitored staff performance to ensure smooth front desk operations.• Resolved guest complaints and ensured high levels of customer satisfaction.• Managed front desk operations, including customer service and check- in/check-out processes.

• Managed phone lines and directed inquiries, reflecting strong communication and multitasking abilities.• Processed orders and managed client databases, demonstrating data management and customer service skills.• Provided troubleshooting and support, highlighting problem-solving abilities.