Morgan Ray Email & Phone Number

Live Oak, Florida, United States

Andrews Afb, Maryland, United States

• Deployed in support of antiterrorism efforts within the CENTCOM region (Iraq, Iran, Pakistan, Afghanistan, etc.), managing a network with a total valuation of $279M and consisting of more than 12K devices.• Participated in the planning and execution of a significant communication installation project in Distinguished Visitor quarters. Configured and installed a total of 22 systems and 6 network devices, providing leaders with 24/7 Command and Control (C2) capabilities and enhanced reach-back capabilities.• Played a crucial role in safeguarding assets worth $25 million by managing the implementation of six organizational moves for Counter Special Operations Forces (CSOF). Programmed nine devices and configured 300 network ports, successfully addressing hardware issues as they came up, mostly within a 1-day turnaround window.• Collaborated with a team of 5+ technicians in overseeing the end-to-end network provisioning process of a new building workspace location. Successfully deployed and configured 250+ end-user workstations, ensuring seamless functionality of critical voice, data, and video systems, as well as IP intrusion detection systems.• Utilized SolarWinds/Cisco ISE tools to actively monitor the real-time status of 400+ network switches, routers, and other infrastructure devices, maintaining 100% uptime and promptly addressing technical issues as they arose.• Managed internal ticket queue system, individually resolving, or collaborating with peers to address technical issues for 10+ internal employees daily. Achieved a one-day resolution turnaround, ensuring uninterrupted workflow for end-users.• Problem solved by communicating with end users to clarify the issue and investigate root cause using troubleshooting methodology to determine fix action or escalate if necessary and update customers throughout the troubleshooting process.

Andrews Afb, Maryland, United States

• TDY to Newark, NJ for FEMA mass vaccination effort in Newark, leading social media outreach, organizing and securing the site, and assisting over 40,000 individuals. Meticulously documented vaccination records for accuracy.• Completed the Air Force Technical School curriculum, earned Security Plus certification and completed various information technology courses. Demonstrated a commitment to ongoing professional development focusing on emerging technologies.• Successfully completed Basic Military Training, including leadership and teamwork courses that emphasized Air Force core values (Integrity, Service, and Excellence). Acquired discipline through drills and ceremonies, demonstrating a commitment to excellence. Gained foundational first aid skills and achieved proficiency in physical fitness training and testing.

Bachelor Of Science - Bs, Computer Science

Associate Of Arts - Aa, Computer Science