Morgan R. Email & Phone Number

Austin, Texas Metropolitan Area

• Helped establish a family-run vintage furniture business focusing on online sales• Communicate daily with customers regarding product questions, concerns, and reviews.• Manually refinish furniture, take product photos, and compile listing descriptions.• Helped build brand name, policies, and procedures• Work at multiple on-site events promoting our products and goals.• Create social media content and interact with customers and other businesses. • Daily use of Airtable, Lightroom, Trello, Google Suite, LitCommerce, Canva, and Meta Business Manager.

Austin, Texas Area

Austin, Texas

• Lead onboarding and implementation with our 1,800+ contractor user base.• Contribute feedback and ideas to the product development process.• Identified and escalated possible legal and/or PR issues arising with platform users.• Help customers of varied skill levels become successful users.• Practice effective communication and de-escalation both internally and customer-facing.• Interact cross-departmentally with remote employees to ensure efficient user solutions.• Work daily with financial information, large-scale data entry, court documents, legal requests, and background check results.• Create a background check escalation system within the platform.

Austin, Texas Area

• Provide users exceptional support when evaluating and solving account issues.• Maintain QA standards within a fast-paced, detail oriented environment.• Escalate and propose policy change due to trends or product bugs.• Communicate daily with remote and international employees through multiple channels.• Aid in training of client process implementation for new hires.Successfully provided users support in evaluating and solving any account problems regarding hacking, legal name requests, and content escalations.

Austin, Texas Area

• Provide users exceptional support when evaluating and solving account issues.• Maintain QA standards within a fast-paced, detail oriented environment.• Escalate and propose policy change due to trends or product bugs.• Communicate daily with remote and international employees through multiple channels.• Aid in training of client process implementation for new hires.

Austin, Texas Area

• Conduct accurate and detailed data entry for insurance and patient information.• Act as a liaison between patients and medical staff, while maintaining HIPAA compliance.• Achieve calling quotas• Multitask between phone, email, and in office communication with patients and coworkers.• Provide training of the health system software for new employees.

Bentonville, Ar

•Assisted in weekly market operations.• Promoted daily events, sold merchandise, worked with local vendors, businesses, and officials.• Promoted food safety and nutrition.• Initialized the creation of a health conscious community cookbook (The Art of Food 2016).• Operated within a team setting, while maintaining individual project-based drive.

Fayetteville, Arkansas Area

Assisted Rebecca Schwartz-Mette, PhD, in conducting developmental psychology studies: • Prepared, implemented, and observed dyads• Recorded and analyzed data from online surveys and dyad interaction.• Assisted daily operations in the lab.• Consulted with participants about results and provided psychological care resources when necessary.