Morgan T. Email & Phone Number

Castle Donington, England, United Kingdom

As an OCC Supervisor, I oversee a safe and efficient flying program and lead the OCC shift team to deliver excellent customer service. My key responsibilities include:- Leading the shift team in Operations Dispatch, Short Term Crewing, and Crew Travel to ensure safe, efficient, and on-time operations.- Providing operational direction to Line Maintenance Control to meet customer requirements with minimal disruption.- Proactively managing resources to achieve a safe, efficient, and on-time operation.- Maintaining effective and timely communication with customers regarding their operations.- Ensuring positive communication flow between the OCC and internal/external agencies to achieve performance targets.- Ensuring the OCC shift team performs all departmental administration to required standards, timelines, and regulations.- Acting as the company representative out of office hours to lead initial responses to any eventuality.- Initiating call-out procedures for aircraft accidents/incidents as per Emergency Response Procedures.- Hosting daily operational conference calls and meetings as required.- Supporting the OCC Shift team in ensuring all flights are ready for on-time dispatch and conform to company and legal requirements.- Providing effective and timely feedback to the OCC management team to help all team members achieve their full potential.

Castle Donington, England, United Kingdom

As a Senior Operations Officer, I was responsible for the effective planning and execution of the airline’s flight program and managed various administrative tasks for the OCC. Key responsibilities included:- Acted as a mentor and role model to Operations Officers and Assistants, guiding their professional development.- Deputised for the OCC Supervisor when suitably experienced, ensuring continuity in leadership and operations.- Supported the OCC Supervisor in all operational aspects, enhancing overall efficiency and effectiveness.- Maintained high professional standards and confidentiality of sensitive information, in line with company policies and regulations.

Castle Donington, England, United Kingdom

As an Operations Officer, I contributed to the safe and efficient planning and execution of the airline's flight program, along with various administrative tasks related to OCC requirements. Key responsibilities included:- Managed departmental administration to meet standards and regulations.- Assisted in Flight Watch and Flight Planning, including ad-hoc changes and setups.- Coordinated ad-hoc flights, ground handling, and communicated schedule updates.- Responded to department communications and ensured availability of flight documentation.- Maintained professional standards and confidentiality of sensitive information.

Castle Donington, England, United Kingdom

As a Crewing Officer (Short Term), I was responsible for maintaining a compliant flight crew roster that minimized risk to customers. Key responsibilities included:- Controlled and managed crew rosters for all aircraft types for the current week of operation.- Produced efficient and compliant zero-risk rosters.- Kept the Flight Management software (PDC Crew) up to date and informed the Supervisor of any FTL or CWA conflicts.- Informed the Supervisor of any potential risks to the night’s operation due to crewing issues.- Monitored FDP times and advised crews on potential delays and alternative plans.- Managed hotel bookings, deadhead bookings, taxis, company car bookings, and travel inbox emails.- Informed Crew Planning and Crew Training departments of any changes affecting training and rescheduled as needed.- Advised the Supervisor and customers on crew FDP and duty times.- Maintained accurate training and flying duty records and ensured the crew roster reflected all company activities.

Coventry, England, United Kingdom

During my tenure at Flight Simulators Midlands, I managed various business aspects, including:- Handling administrative and booking queries via phone, email, and face-to-face interactions.- Coordinating with third-party voucher companies and ensuring excellent customer service.- Greeting visitors and providing self-led briefings on aircraft simulators.As a Flight Simulator Engineer, I:- Maintained three full-flight simulators used by the public, professional pilots, and aviation training companies.- Conducted daily startup and testing of simulators to prevent downtime.- Repaired technical faults, working with bespoke aviation simulation hardware and Windows computer networks.

Prior to Public Release in August 2020- Participated in Alpha and Beta phase testing of the new Microsoft Flight Simulator.- Provided valuable feedback on game features and performance.- Contributed to the improvement and refinement of the simulator prior to its public release.

Stretton-On-Dunsmore, Warwickshire, United Kingdom

- Assisted with various tasks to ensure smooth shift operations.- Replenished stock and managed inventory.- Handled cash and card transactions efficiently using a till.- Maintained cleanliness and performed general cleaning duties.- Undertook miscellaneous tasks as needed to support store operations.This experience helped develop my customer service, cash handling, and multitasking skills, providing a solid foundation for my professional growth.