Moriah Miller Email and Phone Number

As a Senior Technical Specialist at Pushpay, I play a pivotal role in ensuring my coworkers and customers have the product and data solutions they need. This role not only allows me to provide exceptional technical support but also to actively contribute to the continuous improvement and development of our products and services. My responsibilities include:• Strategic account support• Technical advisory• Collaboration and product involvement• Knowledge management and… Show more As a Senior Technical Specialist at Pushpay, I play a pivotal role in ensuring my coworkers and customers have the product and data solutions they need. This role not only allows me to provide exceptional technical support but also to actively contribute to the continuous improvement and development of our products and services. My responsibilities include:• Strategic account support• Technical advisory• Collaboration and product involvement• Knowledge management and mentorship Show less

I made the move from the Customer Care team to Customer Success Operations. This pivot required me to focus on department enablement instead of frontline support. My responsibilities included:• Department subject matter expertise for our financial product• Product feedback and bug escalations for product feature releases• High-Touch support for strategic customer accounts as a trusted advisor• PostgreSQL reporting and data services for customers

• Provided frontline support for top 100 customers.• Improved team processes and monitored others’ responses to minimize risk.• Created team workflows, response templates, and automations to support prompt response times.• Provided frontline support for high-impact times related to Covid-19 and holidays. • Trained employees during new hire onboarding and product releases. • Solved an average of 500 tickets per month. • Achieved 98.5% ENT Customer Satisfaction rating.

-Provided generalist technical support for customers and end users. -Events subject matter expert. -App subject matter expert. -Peer interview team member.

Copyedit master’s degree papers, program applications, and publication for web, according to various publishing styles. Revision specialties:• Structure (including thesis development)• Tone• Argument documentation and citation• Clarity• Audience• Proofreading

On-call substitute teacher for all high schools and middle schools in Billings. Primary teach in Biology, General science, English, History, Math, Reading, and SPED classrooms.• Interpret and adapt lesson plans to accommodate students’ needs• Troubleshoot and maintain strong classroom management• Provide consistent interpersonal communication in varied education settings and subject areas• Supervise and instruct during assessments, labs, and group activities • Create… Show more On-call substitute teacher for all high schools and middle schools in Billings. Primary teach in Biology, General science, English, History, Math, Reading, and SPED classrooms.• Interpret and adapt lesson plans to accommodate students’ needs• Troubleshoot and maintain strong classroom management• Provide consistent interpersonal communication in varied education settings and subject areas• Supervise and instruct during assessments, labs, and group activities • Create daily reports for teachers and administration Show less

Assist undergraduate college students in becoming self-sufficient writers by collaborating on: interpreting assignments, drafting, revising, copy editing, formatting, and authenticating research.

Maintain and create personnel files for NU student employees, conduct new-hire orientations, revise outdated handbooks, and update spreadsheets.