Moritz Kehl Email & Phone Number

Berlin, De

Berlin, Germany

Berlin

Aircall is the customer communication and engagement platform, designed for sales and support teams. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. Top performing DACH SMB Success Manager in 2023, consistently achieving over 100% of target. - Managing a portfolio of about 350 SMB customers in DACH, BeNeLux and Nordics - monitoring adoption, nurturing relationships, and upholding a high level of service standards - Working closely with sales onboarding and partnerships to ensure seamless customer transition, understanding client needs and optimising use- Identifying upsell and cross sell opportunities, managing pipeline and achieving expansion goals - Building close relationships with POCs to minimise contraction and churn- Founded and leading EMEA chapter of ERG Queercall

Berlin, Germany

Promoted to Director level due to outstanding performance.

Berlin Area, Germany

In charge of all reservations operations - 15 team members - for all 11 hotels of AMANO Group in Berlin, Munich, Düsseldorf and London: Hotel AMANO, Hotel MANI, Hotel ZOE, Hotel AMO, Hotel AMANO Grand Central, AMANO Home, Hotel MIO, AMANO East Side, Hotel Romy, AMANO Covent Garden and Hotel Düsseldorf Mitte. Directly reporting to VP Operations and CEO as head of department.- Recruiting - including writing job descriptions and ads, screening applications, interviewing candidates and finalising contracts - Wrote an implemented welcome pack and induction plan for new team members - Holding regular feedback talks and creating development plans - Creating and holding regular training sessions - Planned and carried out property management system change for six properties - Created and implemented full work from home structure during COVID-19 pandemic

Berlin, Berlin, Germany

Leading the international efforts of Germanys market leading customer retention platform, working closely with the Head of International and MD.- Independent identification of prospects fitting the ideal customer profile and construction of pipeline focused on UK, BeNeLux and Nordics- Steering the sales cycle for new acquisitions and negotiating new contracts with management and C-level decision makers- Hold webinars and online presentations on zenloops platform

Berlin, Berlin, Germany

Account Manager for east Berlin and Baltic region with main focus on Berlin.- Independent construction and expansion of the hotel partners- Pro-actively contact the non-compliant hotel partners in order to ensure rate and availability parity- Acquire exclusive price agreements, rebates, business rates and allotments within the hotel partner portfolio- Enable high bookability and customer satisfaction for all global enterprise customers

Berlin, Berlin, Germany

Moved to new position and property within Hilton to gain more expertise in reservations management. Overseeing all reservations procedures as assistant head of department within cluster reservations office for Hilton Berlin and Waldorf Astoria Berlin and a total of 833 rooms, in a team of four agents one one to two trainees. Main focus on Waldorf Astoria Berlin.- Attending Daily Revenue Calls every morning- In charge of all rate loading for FIT contracts as well as freesale availability for both properties- Attending business focus meetings as well as commercial focus meetings representing reservations manager (mainly Waldorf Astoria Berlin)- Working closely with sales team to convert and increase consortia and VIP bookings for Waldorf Astoria as well as corporate business for Hilton Berlin- Completely updated upsell scheme to drive motivation and upselling in general. Increased targets by 40% and conversion by approx. 45% YOY- Implemented new operating procedures to streamline processes and increase productivity as well as efficiency- Ensuring good communication between in-house and central reservations as “ResMax Champion” with consistently updating the hotel database (ResSmart) used by central reservations and keeping on top of latest hotel updates- Part of Duty Managers Team for both properties- Successfully completed Hiltons Management Development Programme "Elevate 2 - Advanced Skills for Managers"

Edinburgh, City Of Edinburgh, United Kingdom

Offered newly established position of Reservations Supervisor as part of restructuring of Reservations Team with full authority over commercial decisions in absence of Reservations Manager.- Created and implemented new standard operating procedures to ensure best possible pre-arrival experience for all guests.- increased team headcount to a total of three in order to improve guest experience by analyzing trends and current numbers (upselling, response time, lost business) and putting together a business case and proposal for GM to hire one more agent - Main point of contact for all consortia agents, in regards to reservations queries, such as Virtuoso, Signature Travel Network, American Express Fine Hotels and Resorts and Celebrated Experiences- In charge of recruitment and training new staff as well as training and development of existing team members- Awarded Hit Scotlands "Management First" scholarship

Edinburgh, Großbritannien

Supervising all Front Office operations in a 241 bedroom 5 Star luxury property in the city centre of Edinburgh, Scotland. - Responsible for training of new and existing staff members as departmental trainer including creating, implementing and reviewing standard operating procedures - Leading daily pre-shift trainings to ensure standards and core values of brand and company are followed and team is aware of current events, promotions and VIP guests - Acting Night Manager/Duty Manager in absence of Night Manager - Hilton Hhonors Champion

Edinburgh, Großbritannien

General receptionist duties such as check-in/out, cash handling, and ensuring all guests have the best possible first impression of the hotel. Trained as night auditor to cover in absence. Taking on supervisory tasks in absence of supervisor and implementing new procedures.

Berlin Und Umgebung, Deutschland

Second part of three year apprenticeship in hospitality management. Given the chance to be part of pre-opening and opening of new 339 5 Star standard property in the heart of Berlin, Germany. Training included the following departments: Front Office - General receptionist duties such as check-in/out, cash handling, and ensuring all guests have the best possible first impression of the hotel. Night Auditor duties and being in charge of hotel in absence of Night Manager. Accounting - General accounting duties such as compiling daily reports and controlling of night audit, loyalty programme reports and third party city ledger bills. Housekeeping - Supervising room attendants as well as supervisory staff. Ensuring all standards and procedures are followed. In charge of staff uniforms and deputising for Executive Housekeeper in absence.

Berlin Und Umgebung, Deutschland

Start of a three year apprenticeship in hospitality management in a 398 bedroom, 5 Star standard hotel in the city centre of Berlin, Germany. Training included the following departments: Front Office - General receptionist duties such as check-in/out, cash handling, and ensuring all guests have the best possible first impression of the hotel. Night auditor duties. Reservations - General reservations agent duties such as booking third party reservations as well as direct inquiries of guests via email and telephone. Booking of airline crew rates and corporate rate enquiries. Food & Beverage - Breakfast service. A la carte restaurant for lunch and dinner as well as large groups with set menus. Bar duties such as table service as well as preparing drinks/cocktails.Banqueting - General duties such as setting and refreshing function rooms for conferences and/or dinners as well as service and being point of contact for function organisers and taking care of requests. Sales - Telesales project to attract potential new clients.