Morna Rajput Ba Hons, Cilex Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Leadership•Professional in approach whilst attending to variety of client enquiries from the management of files, complaint handling, billing and audits. To ensure a continued high-level delivery of service standards. •Good communication skills (Verbal and Written) with the ability to use emotional intelligence and empathy. •Development of employee, conducting performance reviews and delivery of training.•Technical input to and supervision of team members and coaching individuals to strive towards goals.•Ability to generate confidence with Stakeholders and strong influencing and negotiating skills.•Oversee file allocation/ dealing with team post/ internal audits / attendance records/ return to work interviews/ monitoring workloads and KPI’s.•Collation and analysis of KPI’s and other key management data in order to enhance working practices and team performance.•Undertake formal interviewsInsurance Claims Handler•Skilled CILEX and civil litigation case handler who takes ownership of caseload from cradle to grave.•Strong time management and organisational skills, with the ability to handle multiple tasks and prioritise work whilst working under pressure.• Compliance with Regulations, Court and Civil Procedure Rules; CILEX & SRA professional . conduct standards, information security and confidentiality of data.•Have a strong sense of commercial awareness and consider the economics of taking particular points whilst assessing the strengths of cases from a liability and/or quantum perspective.•Proven ability to analyse and interpret complex reports, data and evidence to provide accurate advice This extends to coverage analysis, investigation, evaluation, reserving, and proactive resolution.•Proficient drafting skills with attention to detail and the ability to adapt my communication style to a variety of stakeholders.• Processing all billing and financial transactions associated with a claim.

Leeds, England, United Kingdom

Florida, United States

Legal Practice Course

Graduate Diploma, Law

Bachelor Of Arts - Ba, History