Tbig Managed Solutions
Current- Serve as the first contact with customers who need technical assistance via thephone or email and follow-up with customers until ticket resolution.
- Perform troubleshooting using different diagnostic techniques to resolve technicalhardware and software issues.
- Provide quick resolution and excellent customer service.
- Redirect unresolved issues to the next level of support personnel.
- Provide needed information on IT products or services.
- Keep record of problems… Show more