• Serve as the first contact with customers who need technical assistance via thephone or email and follow-up with customers until ticket resolution.• Perform troubleshooting using different diagnostic techniques to resolve technicalhardware and software issues.• Provide quick resolution and excellent customer service.• Redirect unresolved issues to the next level of support personnel.• Provide needed information on IT products or services.• Keep record of problems… Show more • Serve as the first contact with customers who need technical assistance via thephone or email and follow-up with customers until ticket resolution.• Perform troubleshooting using different diagnostic techniques to resolve technicalhardware and software issues.• Provide quick resolution and excellent customer service.• Redirect unresolved issues to the next level of support personnel.• Provide needed information on IT products or services.• Keep record of problems and their resolution on the ticket system.• Provide feedback on processes and make recommendations on areas to improve.• Maintain technical documentation and service catalogue on installation of software,configuration of hardware and problem troubleshooting.• Suggest improvements on procedures, systems and processes.• Daily, weekly and monthly reporting.• Perform site visits based on operational and client SLA requirements, and whenrequired by tickets. Show less

Vision and ValuesThe essence of why we are in business is simple; we love to make our clients’ businesses more efficient and therefore more profitable; turning IT spending into an investment rather than a cost.• Tier 1-2:• Alerts management (Acronis, Datto & Sophos) and initial contact with clients• Sophos, Acronis, Aruba Console, and Windows Update Monitoring• Microsoft / Azure Administration tasks• Licensing (Microsoft 365 + apps compatibility, Adobe)• New device… Show more Vision and ValuesThe essence of why we are in business is simple; we love to make our clients’ businesses more efficient and therefore more profitable; turning IT spending into an investment rather than a cost.• Tier 1-2:• Alerts management (Acronis, Datto & Sophos) and initial contact with clients• Sophos, Acronis, Aruba Console, and Windows Update Monitoring• Microsoft / Azure Administration tasks• Licensing (Microsoft 365 + apps compatibility, Adobe)• New device builds, device repurposing, user customization, and onsite visits• OneDrive sync problems, MS Exchange management, Outlook backups and migrations (pst/ost), new profile builds.• Disk corruption & low disk space tickets• Monthly FortiManager Firewall check including configuration of FortiGate Firewalls and installations• Quarterly maintenance checks• Server maintenance and updates• Printer setups• Speciality work/documentation• Project work – Site Audits and documentation• Tickets solved and scheduled based on priority (Critical to Low). SLAs to be added Show less

Since its establishment in 2005, Hambisana has been an Information Technology Consulting company, delivering high-quality services while specializing in IT Support and maintenance, Software Development, Project Management, and Solutions Architecture, with a holistic focus on ICT (Information Communications Technology).• Responsibilities include providing IT support to all clients.• Repair laptops, and PCs and install software and drivers• Helpdesk Support to all clients and… Show more Since its establishment in 2005, Hambisana has been an Information Technology Consulting company, delivering high-quality services while specializing in IT Support and maintenance, Software Development, Project Management, and Solutions Architecture, with a holistic focus on ICT (Information Communications Technology).• Responsibilities include providing IT support to all clients.• Repair laptops, and PCs and install software and drivers• Helpdesk Support to all clients and different companies as per (SLA)• Network-related troubleshooting• Assistance with server-related issues including Microsoft 365 Administration, Active Directory, Azure, and RDM. Show less

Incredible Solutions is a highly dedicated, established new-generation company providing comprehensive and integrated solutions related to Information Technology. The solutions are affordable and easily accessible for anyone who wishes to have them for their problems.• Responsibilities include servicing distributors and outlets within the region to ensure quality repairs and maintenance, as well as overseeing visual merchandising and maintaining good working relationships with retailers and… Show more Incredible Solutions is a highly dedicated, established new-generation company providing comprehensive and integrated solutions related to Information Technology. The solutions are affordable and easily accessible for anyone who wishes to have them for their problems.• Responsibilities include servicing distributors and outlets within the region to ensure quality repairs and maintenance, as well as overseeing visual merchandising and maintaining good working relationships with retailers and individual clients.• Providing in-house and on-site repairs to customers.• Preparing quotes and invoices for products out of warranty.• Visiting distributors weekly to oversee product displays and ensure that prices are displayed correctly.• Assisting with merchandising and displays at new store openings.• Liaise with Sales Managers and personnel to resolve problems and provide technical information.• Travel to Service Centres and outlets to attend to on-site repairs.• Provide technical support to new and existing MWEB clients as per Service Level Agreements.• Set up hardware, and install software and drivers.• Maintain and repair technological equipment [e.g. routers] or peripheral devices.• Achievements: Provided in-house and on-site repairs to all branded devices Install well-functioning LAN, SOHO, and other networks. Show less