Morray Burton Email & Phone Number

Solana Beach, California, United States

• Film company events, commercials, and interviews.
• Photograph company events.
• Create graphic designs and promotional materials.

Solana Beach, California, United States

• Manage two Support Services Consultants.
• Conduct daily team meetings, trainings for new consultants, and interviews.
• Troubleshoot and resolve Excede software related issues for heavy truck dealerships nationwide.
• Provide database maintenance using SQL Management Studio to write and run scripts, queries, and execute SQL jobs.
• Provide internal support to resolve connection issues to our customers’ virtual private networks and/or servers.

San Diego, California, United States

• Provided training and technical support to manufacturer system administrators.
• Physically and digitally configured Andon equipment and software to be sold to manufacturers worldwide.

San Diego, California, United States

• Provided technical support to customers using Affinity Sports’ youth and adult amateur online sports management system.
• Managed a team of agents by conducting trainings, managing team projects, conducting weekly team meetings, presenting monthly call center stats, assisting agents with call/tickets, monitoring calls/tickets, tracking.
• Configured our Zendesk ticketing system by creating ticket fields, building ticket forms, creating macros, setting automations/triggers, and creating all customer facing help center articles.
• Provided internal help desk support by re-imaging laptops, mounting monitors, installing/configuring desk phones, and wiring equipment.

San Diego, California, United States

• Enrolled Costco members in the Costco Auto Buying Program.

San Diego, California, United States

• Enrolled Multiple Sclerosis patients in financial assistance programs to help pay for their medical bills.
• Contacted non-profit organizations to confirm available funding for Multiple Sclerosis patients.
• Submitted detailed documentation explaining patients’ side effects from their medication.

San Diego, California, United States

• Tier I technical support for computer, modem, router, and account issues.

San Diego, California

• B2B marketing on behalf of IT companies such as Juniper, VMware, EMC and Brocade.
• Spoke with IT Directors, CTOs and CEOs of businesses and schools across the nation to learn their IT needs and subsequently acquire leads for the aforementioned IT companies.
• Data entry.
• Regularly met lead generation goals and passed all call audits.

Longview, Texas

• Assisted AT&T mobility customers with account issues, payments, wireless service issues and technical support.
• Sold AT&T products, TV, internet and mobile services.
• Awarded perfect scores by AT&T customers on numerous representative satisfaction surveys.

San Diego, California

• Interviewed people to poll their interest in continuing their education.
• Provided people with information about degrees programs and colleges in their area based on their educational or career goals.
• Trained new hires.
• Regularly listed as a top 10 performer.

San Diego, California

• Tested SOE video games for glitches and submitted bug reports to the game developers with detailed steps to reproduce the reported glitches.
• Completed pre-launch checklists to ensure every aspect of the game was tested prior to the game’s release.
• Games tested: Planetside 2, DC Universe Online, Magic the Gathering Tactics, Catch a Killer, Dungeon Overlord, Star Wars Clone Wars Adventures.