Morray Burton Email & Phone Number

Solana Beach, California, United States

• Film company events, commercials, and interviews.• Photograph company events.• Create graphic designs and promotional materials.

Solana Beach, California, United States

● Manage two Support Services Consultants. ● Conduct daily team meetings, trainings for new consultants, and interviews. ● Troubleshoot and resolve Excede software related issues for heavy truck dealerships nationwide. ● Provide database maintenance using SQL Management Studio to write and run scripts, queries, and execute SQL jobs. ● Provide internal support to resolve connection issues to our customers’ virtual private networks and/or servers.

San Diego, California, United States

● Provided training and technical support to manufacturer system administrators. ● Physically and digitally configured Andon equipment and software to be sold to manufacturers worldwide.

San Diego, California, United States

● Provided technical support to customers using Affinity Sports’ youth and adult amateur online sports management system. ● Managed a team of agents by conducting trainings, managing team projects, conducting weekly team meetings, presenting monthly call center stats, assisting agents with call/tickets, monitoring calls/tickets, tracking attendance, and conducting interviews. ● Configured our Zendesk ticketing system by creating ticket fields, building ticket forms, creating macros, setting automations/triggers, and creating all customer facing help center articles. ● Provided internal help desk support by re-imaging laptops, mounting monitors, installing/configuring desk phones, and wiring equipment.

San Diego, California, United States

● Enrolled Costco members in the Costco Auto Buying Program.

San Diego, California, United States

● Enrolled Multiple Sclerosis patients in financial assistance programs to help pay for their medical bills.● Contacted non-profit organizations to confirm available funding for Multiple Sclerosis patients.● Submitted detailed documentation explaining patients’ side effects from their medication.

San Diego, California, United States

● Tier I technical support for computer, modem, router, and account issues.

San Diego, California

● B2B marketing on behalf of IT companies such as Juniper, VMware, EMC and Brocade.● Spoke with IT Directors, CTOs and CEOs of businesses and schools across the nation to learn their IT needs and subsequently acquire leads for the aforementioned IT companies.● Data entry.● Regularly met lead generation goals and passed all call audits.

Longview, Texas

● Assisted AT&T mobility customers with account issues, payments, wireless service issues and technical support.● Sold AT&T products, TV, internet and mobile services.● Awarded perfect scores by AT&T customers on numerous representative satisfaction surveys.

San Diego, California

● Interviewed people to poll their interest in continuing their education.● Provided people with information about degrees programs and colleges in their area based on their educational or career goals.● Trained new hires.● Regularly listed as a top 10 performer.

San Diego, California

● Tested SOE video games for glitches and submitted bug reports to the game developers with detailed steps to reproduce the reported glitches. ● Completed pre-launch checklists to ensure every aspect of the game was tested prior to the game’s release. ● Games tested: Planetside 2, DC Universe Online, Magic the Gathering Tactics, Catch a Killer, Dungeon Overlord, Star Wars Clone Wars Adventures.