As a dynamic leader guiding the Universities Corporate Outreach Team, I orchestrate impactful collaborations and manage established partnerships with aligned large corporations and organizations. My leadership contributions encompass:• Leading and inspiring the University’s Corporate Outreach Division, empowering a team to execute strategic initiatives and foster meaningful partnerships.• Strategically identifying and nurturing relationships with large corporate entities, crafting tailored programs and strategies to support their workforce development goals and objectives.• Engaging with C-Suite executives and key stakeholders to champion our unique educational offerings and drive alignment with corporate goals.• Mentoring and developing team members to excel in their roles, fostering a culture of innovation, collaboration, and continuous improvement.• Leveraging advanced data analytics platforms to analyze partnership metrics, derive actionable insights, and optimize performance for sustained success.Through effective team leadership and strategic vision, I am dedicated to driving impactful outcomes that benefit both organizations and individuals, fostering growth, innovation, and mutual success.

I was responsible for leading the Corporate Civilian Outreach Client Services Team. As a unit, we were responsible for the day-to-day account management and growth of over 100 strategic partnerships. We worked hard to create a comprehensive and enhanced client experience that led to more robust and successful relationships with a primary focus on improving customer service, enhancing student support, and increasing program utilization.

I was responsible for nurturing and expanding of over 30 education partnerships through strategic marketing and outreach, customer service, and data analysis. This required constant collaboration with internal and external stakeholders and influencers. I directly contributed to the continual development of the Outreach Department’s metrics reporting dashboard to ensure accurate and meaningful data sharing internally and externally and enhanced our abilities to contribute to strategic planning.

I supervised, coached, and developed a team of six Veteran and Readmission and Retention Admissions Representatives who work with graduate, undergraduate, and non-degree seeking students. This included the construction of strategic communication plans and communication strategies that ensured best practices that focused on student success and retention. I was also responsible for implementing and creating reporting strategies that would lead to the creation, implementation, and coordination of a variety of retention efforts within the Enrollment Management Department.

Supervise, coach, and develop a team of eight Admissions Representatives and Strategic Relationship Admissions Reps. Create, manage, and present reports including recommending changesManage and report metrics including conversion rates and communication ratesActively participate in long and short term goal setting and strategic planningCoordinate with the Marketing Department to develop and serve over 75 corporate and strategic partnershipsManage multiple professional development programs for specific corporate and strategic partnershipsConstruct communication and develop communication strategies focused on student success and retentionServes on the course specific committee for the Gateways to Completion (G2C) initiativeCreate, implement, and coordinate a vast variety of retention efforts within the Enrollment Management Department Develop and maintain relationships and collaboration with departments throughout American Public University System

Supervise, coach, and develop a team of three Admissions RepresentativesCreate, manage, and present reports including recommending changesManage and report metricsActively participate in long and short term goal setting and strategic planningConstruct communication and develop communication strategies focused on retention and readmissionServes on the course specific committee for the Gateways to Completion (G2C) initiative Develop and maintain relationships and collaboration with departments throughout American Public University System

Assist in the development of Retention and Readmission Team Construct communication focused on retention and readmissionMaintain communication with students and prospective students through written an oral communicationCreate, manage, and present reportsUtilize organization to manage workflow and communication campaignsPreserve privacy of protected student information according to Family Educational Rights and Privacy ActsProvide support for both students and prospective students

Supervise a staff of six resident assistants Oversee 160 residents in a first year experience residence hallCoordinate residence hall maintenance with facility management through Web TMAManage a $2000 programming and supply budgetConduct residential judicial hearings using student conduct administration softwareCoordinate with and advise residential students on Shepherd University's Mention it for Retention ListActively participate on the Shepherd University Crisis TeamServe as a Sexual Assault Victim AdvocateCoordinate summer conferences and supervise eight summer conference assistantsCoordinate and conduct resident assistant trainingCompile and maintain occupancy reports for residential program of 1301 beds and fourteen buildingsCollaborate with Area Director of Technology to support and enhance department technology

Prepared spreadsheets with student dataProvided quality customer service to meet diverse student needsCommunicated effectively in person and through phone to individuals with questions or concerns

Enforced Shepherd University policies Maintained accurate visitation log in residence halls Secured confidential information

Improved and maintained condition of residence halls Evaluated, organized, and replaced/removed residence hall furniture Completed residence hall inventories

Promoted Shepherd University as an excellent place for higher education Represented Shepherd University in a professional manner Answered both student and parent based questions during open house forums and guided tours