I lead the Digital Innovation Unit, overseeing the strategic development, management, and growth of BMOTIA's digital properties. My role focuses on driving digital transformation, implementing AI-powered solutions, and enhancing brand presence across global markets. I manage a dynamic team, spearheading innovative projects that optimize online user experiences and streamline internal operations.

• Real Estate Marketing & Development • Website Development & Branding for Small Businesses

Responsibilities: - Provided strategic corporate communications support to the communications division and in support of all of the CTO’s major events and internal initiatives in all offices and across all departments- Executed media relations strategies and tactics including media conferences, and news releases- Assisted with media relations and public relations for the CTO and its activities and liaised with the public relations committee- Created and executed… Show more Responsibilities: - Provided strategic corporate communications support to the communications division and in support of all of the CTO’s major events and internal initiatives in all offices and across all departments- Executed media relations strategies and tactics including media conferences, and news releases- Assisted with media relations and public relations for the CTO and its activities and liaised with the public relations committee- Created and executed social media strategic plans including budgets to promote the CTO's major events - Produced CTO’s media kits, videos, event programme booklets, brochures, and digital publications which gained a readership of over 30K- Created, edited and updated content for the CTO’s website; OneCaribbean.org and event hosting websites- Created a digital solution to facilitate submissions for CTO Awards. Since inception, over 500 entries were received. - Developed and executed programmes and activities to raise the profile of the CTO and its members - Managed and increased the CTO’s social media messaging and presence - Produced graphic arts in support of social media and promotional campaigns - Provided assistance in the development of resource materials and other content for the CTO as requested- Created and conducted training workshops for CTO staff members on graphic design fundamentals in tourism- Travelled to CTO member countries (Bahamas & Belize) and gave presentations about digital tourism marketing as well as how destinations can introduce "smart" tourism models- Published the region's first Tourism Education e-Learning Series for Caribbean Primary Schools- Created and managed the CTO's Secretary General's blog; hughriley.org. Responsibilities included conducting research on industry-related topics and writing forty (40) articles to be featured. Show less

Worked at registration booths at various special and corporate events to register attendees, collect payments and issue badges. Also provided excellent service in catering to the needs of attendees and served as support for staff members to ensure overall effective event operations.

Assisted the Bahamas.com Content Unit by reviewing, researching and updating listings on the Bahamas.com website – within the Bahamas Directory, Events and Places to Stay sections.

Handled guest complaints while working to maintain a positive travel experience for all passengers. Other duties involved checking travel documents, collecting boarding passes, and communicating with Spanish speaking passengers on Copa Airlines.

Assisted management in creating and editing press releases, creating descriptions for photos on the company website as well as designing event promotional material. Also liaised with the event planning committee in developing event logistics and attendee participation for events held on the hotel's property such as the annual Bahamian Wine and Seafood Festival.

Assisted the Bahamas.com Content Unit by reviewing, researching and updating listings on the Bahamas.com website – within the Bahamas Directory, Events and Places to Stay sections.

Performed internship in the front desk & housekeeping departments. Worked diligently to meet and also exceed guests' expectations and handled their complaints accordingly in a professional manner.