- CNC- Sawing- Welding

- Assisted customers with three unique HR products - Served as a liaison between customers and product team, translating customer request into technical terms for the product team- Created and hosted bi-monthly webinars for hundreds of customers- Onboarded customers via Zoom, Google Meets, Microsoft Teams- Consulted with customers about best practices and thought leadership - Consistently scored ‘excellent’ on customer satisfaction surveys

- Create a foundation for a mutually-beneficial relationship with new customers, positioning leads for success via account setup, product education, and platform integration.- Translate users’ expressed needs into feature improvement via collaboration with the product team/developers.- Develop and nurture relationships with high-value onboarding customers to increase platform adoption, revenue penetration, and loyalty via proactive engagements.- Nurtured $180k+ in new annual recurring revenue (4/2018 - 10/2019)- Consistently achieved above a 98% average customer satisfaction score- Led team effort creating key onboarding performance metrics using SQL queries, allowing the onboarding team to track data with minimal lagging indicators and drastically increase data informed decision making, resulting in: - 41% increase in conversion to active paying customer (1/2018 - Present) - 75% reduction in average time to first purchase (1/2018 - Present) - Onboarding and customer success improved via results-based learning

- Efficiently managed 70+ team members across three departments- Successfully rebranded and reimaged the Biddle Hotel as a boutique hotel- Hired and fostered a team grounded in a friendly, guest-first attitude- Performed bi-weekly payroll to ensure accuracy and adherence to required budget- Collaborated in weekly executive committee meetings and monthly revenue meetings

- Managed four different hotels in two years across various levels of service from full to limited.- Opened a new full-service Radisson in Menomonee Falls, WI with strict adherence to Carlson brand standards - Implemented SOPs for front office geared towards exemplary service and strong guest loyalty - Certified as a Carlson ‘Yes I Can!’ trainer- Served as Interim General Manager for six months in Appleton, WI at Country Inn & Suites - Increased ADR by $4.00+ year over year through revenue optimization and rate management - Ensured a smooth transition for 40+ employees during a management company change- Exercised emergency preparedness and disaster recovery after the 2010 Milwaukee flood closed the airport hotel- Consistently developed strong teams rooted in a ‘guest first’ attitude proven through high Medallia guest satisfaction scores