• Developed a thorough understanding of education systems around the world• Conducted exhaustive research to determine the US equivalency, recognition status and period of study for international credentials during the time of study• Collected new materials for and organized an internal archive of research data by country, continually growing and improving the functionality of the archive• Upgraded the performance of existing data processing procedures to streamline workflow and collaborated heavily on creating new propriety software to improve accuracy and efficiency• Coordinated with other teams and clients to ensure the smooth processing of a file while offering the highest level of service to our clients• Formulated new communication templates in French and spearheaded communication efforts with Francophone institutions

• Managed a weekly report of outstanding transcripts required for compliance with state and federal regulations for official acceptance to the university. Corresponded with students, admissions, and staff at other institutions to ensure that official transcripts were received within the required 10 weeks from provisional acceptance. • Implemented a new streamlined process to ensure incoming transcripts were digitized and available in the online ImageNow system within 48 hours of reception.• Responded to all student inquiries for transcripts, graduation audits, registrations, withdrawals, attendance appeals, and all other requests in a professional manner ensuring excellent customer service.• Evaluated transcripts for course equivalency and awarded transfer of credits.• Collaborated with Admissions, Financial Aid, Business Office, and faculty members to aid with student needs while ensuring all policies of the university were respected, paying particular attention to all Veteran Affairs students.

• Collaborated with other tellers and bankers to achieve sales objectives• Delivered outstanding customer service• Informed customers of opportunities to help them meet all of their financial goals• Accurately and efficiently processed transactions through computer systems

• Communicated with prospective students to encourage enrollment• Supported office function through collaboration with Director, Recruiters and student workers• Established a database of all South Carolina high schools’ contact information

• Drove sales through superb customer service• Recognized consistently for top performance in credit card acquisition• Fostered soft skills through the Gap Inc. Leadership Development Program• Coordinated with managers and coworkers to keep the store at optimal performance• Performed a variety of tasks from cashier to fitting room attendant

Impacting communities through cultural education, community service, and a professional show that raised money for local non-profits.