Amanda Morrison Email & Phone Number

Fremont, Ca, Us

San Francisco

5555 Auto Mall Pkwy, Fremont, Ca 94538

Customer Service Supervisor at an international wholesale furniture distributor.

Pleasanton, Ca

-Primary point of contact for Realtors and Brokers in understanding and utilizing a data enhanced marketing platform-Provide customer service support and accountability for over 120 accounts simultaneously (over 300 total)-Increase retention rates among current clients for an annual non-cancellable subscription SaaS..-Personally implement new customers via webinars (GoToMeeting) and on conference calls-Develop custom marketing strategies for the different real estate climates and types of home owners- Engage users to pursue leads and apply data to their campaigns by utilizing social media platforms; LinkedIn, Facebook, NextDoor, Twitter, Instagram and Google search engine- Identify and resolve concerns, user errors and technical bugs, such as new releases, software compatibility, and one-offs- Resourcefully handle multiple ongoing internal projects tracked in JIRA, GoogleDocs, ZenDesk or SmartSheets depending on the departments including custom design orders and bug resolution- Track client base health and interaction through Salesforce CRM and review metrics- Educate clients on complex SaaS platform with multiple profiles, data sorting, and multi-channel marketing campaigns- Traveling to meet clients in-person (in Portland and Michigan) as a resource of product knowledge for the sales team- Building relationships via phone and email so customers would trust and apply the feedback for their campaigns- Upselling marketing aspects such as phone appends, direct mail postcards and handwritten notes or online banner ads- Compel clients to renewal annual subscription at the end of the first agreement and increase their contact value

Pleasanton, Ca

- First point of contact for new client to gather information and establish next steps- Use contact information and images to create marketing framework for mail and online ads- Established and refined branding for mailers, online ads, and website- Handoff the client to their Account Manager for ongoing support and training

- Responsible for the safety of up to 30 students without assistance- Teaching science after-school programs to preschool through sixth graders in hour long classes- Liaison between parents, school office staff and Mad Science management, ensuring that each child is accounted for- Summer camp leader and site director overseeing up to 4 other instructors- Special event and birthday performer going to homes, libraries, elementary schools and community centers - Shows consisted of science experiments and interactive projects including chemical reactions making flammable gasses and highlighting properties of the states of matter with dry ice- Oversaw camp locations across the South Bay and Peninsula at over 2 dozen locations- Responsible for using lab equipment and materials safely as well as their transportation to event location

Bachelor Of Arts (Ba), English With An Emphasis On Literature, Cum Laude Honors And With Distinction From Professors

Aa, Fine Arts

Education record

Activities and Societies: Yearbook Editor-in-Chief, Captain of JV Girls Tennis Team, Marine Biology Club Leader