George Morrison Email & Phone Number

Pflugerville, Tx, Us

Austin, Texas, United States

Collaborate with company department heads to identify and address reporting and dashboard needs. Manage and maintain multiple dashboards using Tableau. Create new data visualizations based on requests from department heads. Build dashboards and visualizations for a wide range of operational and executive audiences. Translate requirements into dashboard designs that are informative, polished, and concise. Utilize your knowledge of the data to answer stakeholder questions with the right sources. Work with urgency on time-sensitive matters without compromising accuracy. Clearly articulate issues, enhancements, and related impacts to both technical teams (data engineering) and non-technical business partners.

Austin, Texas, United States

Business & Education AppleCare

Austin, Texas, United States

Business Development Support (BDS) team within Channel Service Support (CSS) department.

Austin, Texas, United States

Business & Education AppleCare My schedule adherence is 6% higher than my roles average. My customer satisfaction is 2.4% higher than my role average.I approach situations differently because I come from a customer service background and not a tech allowing me to explain differently.Not being familiar with technical support starting this role. I scheduled Tech Chats with senior specialists until I understood. Resulting in my Customer Satisfaction Survey Scores increasing and my Average Handle Time decreasing.

Austin, Texas, United States

Technical Service Support. Won AppleCare Excellence Award (Fed '22).

Austin, Texas, United States

Learning organizational behavior and leadership skills from Apple’s current management. Receive guidance from a leadership experts, as I prepare to move into a future leadership position. Enhancing my leadership skills and learning to delegate responsibility to people who will lead teams within my organization.

Austin, Texas

Media Services Support Team within AppleCare.Maintaining a high-volume workload within a fast paced environment. Consistently meeting performance benchmarks in all areas (speed, accuracy, volume, and customer satisfaction). Performing a variety of concurrent tasks, handled customer escalations, time critical issues, maintaining time sensitive records, and managing reports of work flow.

Austin, Texas, United States

• Content Review / reading / writing / comprehension skills• Listen/translate audio files and rank levels of responses

Austin, Texas, United States

Assisting the manager of the Learning Website with managing the website and the content that was created, submitted, curated, and removed from the website. Worked with the manger developing processes for the Learning Website for the employees to submit material and to gather materials. Worked with employees to ensure submitted materials were correctly processed, including reviewing, editing, critiquing, and requesting resubmissions. This extended to provided feedback to employees of a team that was of about 40 that were from all over the globe, working with their managers. Developing new pages through an existing site for the Learning Website, creating content based of communication, round tables, existing material to enhance the user experience while streamlining the process of submissions. Editing and updating existing pages, launching JavaScript code that was written by others into to the page to make functions work across English, Japanese, Chinese Learning Websites.Working with a Translation team of dissecting the Learning Website into pieces that could be sent to off to be translated, returned back, and built by another team with minimal guidance from myself. Creating that process and technique while ensuring that communication of translations were accurate with teams. Developing shared spreadsheets to communicate through as other teams were working in different time zones.

Austin, Texas, United States

AppleCare Battery Replacement TeamLogging replacement requests, setting appointments for replacements, and communicating to the store and the customer the appointment scheduled. Flexibility with changing processes daily or hourly and ability to multi-task while navigating multiple work streams and tools.

Austin, Texas Area

Experienced Restaurant Guest Service Manager with a focus on optimizing daily operations, team development, and inventory control. Committed to guest satisfaction and driving profitability.

Austin, Texas

Promoted to Assistant Front Desk Manager, overseeing front office staff, cash control, staffing, guest services, and contributing to training, staff development, and scheduling.

Austin, Texas

Promoted to Full-Time Night Manager overseeing hotel operations during overnight shifts, focusing on Front Office, night audit, safety/security, and team leadership. Enforced Standards of Excellence and supported all department aspects.

Austin, Texas

Promoted to Relief Manager, responsible for managing daily front office operations, exceeding standards, and making effective decisions in the absence of senior management.

Austin, Texas Area

Experienced leader in Front Office Operations, Guest Services, and hotel management at Four Seasons Hotels & Resorts. Led high-performing teams, maintained top-quality service, and managed front desk operations, including guest registration, requests, and promotions.

Austin, Texas Area

As a Spa Receptionist, ensured a welcoming experience, managed communication, and enhanced spa security. Also served as Standards Training Coach and Direct Line Representative, driving consistency, quality, and operational success.

Bachelor Of Arts - Ba, Industrial And Product Design

Full Stack Web Development Program, Computer Software Engineering

Front End Applications: ReactJS / Redux / JavaScript / jQuery / HTML / CSS Back End Applications: Node.js / APIs Infrastructure.

Bachelor'S Degree, Hospitality Administration/Management

Part-Time Student

Bachelor Of Arts - Ba, Industrial And Product Design

Bachelor Of Arts - Ba, Industrial And Product Design

Bachelor Of Arts - Ba, Industrial And Product Design