Morris Williams Email & Phone Number

United States

United States

Pittsburgh, Pennsylvania

• Provide excellent customer service to assist members with choosing a quality care provider and appointment scheduling
• Coordinate care for members between clinical facilities and insurance company
• Guide and educate members on their benefits plan while assisting with needs such as benefits, eligibility, claims, financial spending accounts and correspondence
• Evaluate all complaints or issues within the Dual Special Needs Program, Medicare/Medicaid Program to include verbal grievance, organizational determination and coverage determination
• Utilize multiple technology systems to attain customer satisfaction
• Assisted Customer Response Group (CRG) department with responsibilities including: PHI, billing, and voicemails

Greater Pittsburgh Area

• Traveled in designated areas using company step van to provide products and service to clients
• Provided outstanding customer service and maintain customer relations
• Load/Unloaded product per company protocol
• Monitored customer feedback and handled customer issues in a prompt and courteous manner
• Up-sold products and services to existing customers and met or exceed sales quota

Pittsburgh, PA

• Executed outbound cold calls/emails to doctors and business owners
• Handled all incoming inquiries from potential clients that are interested in advertising
• Negotiated and closed prospects, signing them to a Zoom media advertising agreement
• Performed account management and new business sales, working directly with clients and ad agencies
• Assisted with coaching/training new hires
• Awarded for generating revenue of 25k within first 2 months of hire

Greater Pittsburgh Area

- Enrollment of students in a variation of degree programs.- Mentored and guided students through the program while following up on their- Progress and advancement- Assisted students in the processing of their financial aid documents.- Interaction with students via telephone, mail, and email. - Scheduled and conducted interviews.- Conducted online tours.