Regional Service Business Manager ( Rfs )
CurrentThe Service Business Manager (SBM) is responsible for the achievement of the set Commercial Service Sales and growth targets, within the defined Region or Industry and will• Develop and manage a short and long-term plan for the commercial development of Marel within the region or Industry• Deploy the agreed plan that lead to successful achievement of all goals• Manage and motivate a commercial team, direct sales and supporting roles• Ensure that all business intelligence and opportunity management data is up to date like CRM, customer reports, installed base and sales reports• Ensure a close collaboration with the Global industry/regional commercial teams and is responsible to ensure commercial escalation is done as agreedThe SBM is responsible for Customer Satisfaction and will• Ensure that the as - defined Customer Journey expectation, is communicated and understood to Customers and Marel support teams alike.• Ensure that the Customer experience with Marel is always at high levels, and that all customer touchpoints are aligned.The SBM will be a member of the Regional/Industry Leadership Team for Service and will be expected to attend and contribute to the success of the teams objectives. Direct or indirect reporting depending on set-up in region: Sub region Service Business Manager, Customer Care Manager, Customer Support Coordinator, Spare Parts Coordinator, Service Contract Coordinator, Service Key Account Manager
