Retail (Point of Sale) software.

Unified communications software for customer service centers.2018 UK Technical Communication Award winner for Zylinc unified help.Leading agile team of Technical Writers and UX Designers.Analyzing stakeholder needs and wants through interviews and user site visits/observations.Feature specification researcher and writer, creating the bridge between commercial product management and development.Introducing scenario-based documentation and interactive try-it-out HTML5 video simulations.Introducing single-source documentation processes and tools, documentation build processes and version control.Ensuring scalability of documentation as well as localizability of documentation and software.Introducing translation memory (TM) and termbase (TB).Co-ordinating localization processes, including quality assurance.Project lead as well as chief content provider and blogger on corporate website 2018-2020.Tools: MadCap Flare and Lingo. Adobe Captivate. Azure DevOps. Jira. Git. SVN. Google Analytics. WordPress w/ the7, WPML, Yoast.

Performance monitoring software.Driving documentation strategy, content (incl. training and partner certification content), single-sourcing processes and localization.Conducting onsite user experience observations and interviews. User task analysis through experience maps. Reporting to stakeholders through persona scenarios, user stories and paper prototyping.Primary tools: MadCap Flare, MadCap Lingo+TM/TB; ClassMarker; Jira; Bamboo; InteliJ; Mercurial/TortoiseHg; Google Analytics; eyes, ears, pen, paper and sticky notes.

Network analysis adapters.Developing technical marketing material.Napatech was a great company to work for. It has some extremely interesting products, and I represented the company at several international trade conferences, but when I was offered the broader scope of my next position at CapaSystems, I was quick to grab that opportunity.

Print management systems.Starting up and driving a learning management project for SafeCom print management solution partners, and functioning as the internal advocate for the project.Analyzing partner learning needs, preparing and presenting strategic plans and business cases, producing online training content aligned with adult learning best practices, creating online partner certification exams, automating certification renewal exam processes, monitoring training outcome, and evaluating internal and external feedback with management and subject matter experts.Originally hired by SafeCom a/s. SafeCom was later acquired by Nuance Communications, and became integrated in Nuance's Document Imaging division.Primary tools: Captivate, TrainCaster LMS, HTML5, Jira.

Open platform IP video surveillance software.Managing team of seven Technical Writers, Instructional Designers and Localization Coordinators doing single-sourced documentation, software-embedded help systems, training and certification content, highly structured localization into 28 languages, SDK/API documentation, bid writing support, information architecture, user needs assessment, editing, HCI & usability evaluations.Primary team tools: RoboHelp, FrameMaker, Captivate, Catalyst, Trados, Acrobat, AIR, CSI MasterFormat.

Open platform IP video surveillance software.Starting out as a one-man band, built up procedures and introduced tool set for company's user assistance: online and embedded help systems, manuals for end users, system administrators and integrators, API/SDK documentation, white papers, HCI evaluations, corporate style guides. Language: US English; localization into 15+ languages. Tools: RoboHelp, Acrobat Pro., Photoshop, Illustrator, Dreamweaver, CVS, Camtasia Studio.

Travel industry software (booking, pricing, mid-office solutions).Tasks: Embedded help systems, manuals and training material for end users and system administrators, API/SDK documentation, corporate style guides, usability testing.Language: US English.Tools: RoboHelp, Captivate, Flash, Acrobat Pro., Photoshop, Illustrator, Dreamweaver, Omada.Travelwire was part of Cendant Corp.'s Travel Distribution division, and was later taken over by Travelport.

On-site usability evaluations, workshops and reports of usability evaluation findings. From March 2004 in combination with part-time Technical Writer position at Traen Informationssystemer (document management systems for public sector).

Tasks: ASIC manuals, code examples, product briefs.Language: US English.Tools: FrameMaker, Dreamweaver, WinCVS, Devtrack.IP Semiconductors ceased business in Sept. 2002 (no, I'm not a jinx; those were tough years for the Danish IT sector).

Tasks: ASIC manuals, product briefs, company website.Language: US English.Tools: Dreamweaver, MS Office.AvantiCore, a small startup company, ceased business in June 2002.

Appointed Team Leader for Virtual Private Networks documentation Sept. 2001.Eicon Networks in Denmark previously operated as LASAT and I-Data Networks (under i-data international). The Danish branch ceased business in May 2002.

Member of WebDoc team developing e-learning centers, self-test courses, and web-based documentation from scratch for thin servers, VPN and IP telephony gateways. Responsible for 2000-2001 user interface design for the SafePipe product line, based on emotional usability design principles.Language: US English. Tools: Framemaker, Dreamweaver, Photoshop, Illustrator, Flash, proprietary learning management system.

On-and-off Library Assistant positions at Værløse Municipal Libraries, Copenhagen University Library (Dept. Science & Medicine), and Danish Repository Library for Public Libraries. Interspersed with periods of travel and studies.