Marco Mosca
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Marco Mosca Email & Phone Number

Mobile and On-board Digital Technology Senior Manager at MSC Cruises
Location: Naples, Campania, Italy 8 work roles 1 school
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Current company
Role
Mobile and On-board Digital Technology Senior Manager
Location
Naples, Campania, Italy
Company size

Who is Marco Mosca? Overview

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Quick answer

Marco Mosca is listed as Mobile and On-board Digital Technology Senior Manager at MSC Cruises, a company with 17259 employees, based in Naples, Campania, Italy. AeroLeads shows a matched LinkedIn profile for Marco Mosca.

Marco Mosca previously worked as Mobile & On-board Digital Technology Senior Manager at Msc Crociere S.P.A. and Corporate Business Innovation (Business development, Digital Innovation, Project Mngt.) at Msc. Marco Mosca holds First Level Degree And Specialist Degree, Economics And Management Of Tourism, Economia, 110/110 from Università Degli Studi Di Napoli 'Federico Ii'.

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Email format at MSC Cruises

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MSC Cruises

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Profile bio

About Marco Mosca

I'm a Digital Innovation professional with 7+ years of international experience in travel and leisure industries. Proficient in business and digital innovation, e-commerce and project management, I’m currently working on scouting new trends and innovative solutions supported by cutting-edge technologies. Managing strategic projects during all the phases (requirements, design, development, change management, UAT, training) enhanced my analytic and incisive skills. Always interested in new challenges and focused on achieving the goals.

Listed skills include E Commerce, Strategia Di Marketing, Tourism, Travel Technology, and 10 others.

Current workplace

Marco Mosca's current company

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MSC Cruises
Msc Cruises
Mobile and On-board Digital Technology Senior Manager
Naples, IT
Website
Employees
17259
AeroLeads page
8 roles

Marco Mosca work experience

A career timeline built from the work history available for this profile.

Mobile And On-Board Digital Technology Senior Manager

Naples, IT

Mobile & On-Board Digital Technology Senior Manager

Current
Jun 2023 - Present

Corporate Business Innovation (Business Development, Digital Innovation, Project Mngt.)

Msc

Napoli, Italia

  • Reporting to the Chief Business Innovation Officer, I’m currently working on the “MSC for Me” project, the innovative Digital Transformation Program, aimed to implement a new digital customer experience onboard the new.
  • MSC ZOE VOICE VIRTUAL ASSISTANT project, the first virtual assistant in the cruise industry:o Around 20 internal and external resources managed. o Engineered on Artificial Intelligence and Machine learning.
  • Contact Tracing: deployed a Contact tracing wristband solution based on BLE technology in 8 weeks onboard MSC ships to mitigate COVID-19 spread and identify all guests who have come in close contact with COVID-19.
Mar 2016 - Jun 2024

Corporate Ecommerce Senior Business And Project Analyst

Msc

I'm responsible for collect, analyze, formalize the business requirement coming from each MSC Cruises market, identifying the e-commerce needs and requirements based on market peculiarities.I work in a dynamic environment, closely with several departments ( Yield, IT, Web and Marketing ) by giving support with new sales and trade promotion projects. As.

Mar 2015 - Mar 2016

Corporate Ecommerce - Business Analyst

Napoli, Italia

Responsible for evaluating new business requirements related to both B2C and B2B websites.My main role is to define the functionalities, new features and supporting services of online stores in order to increase the efficiency of a company's online sales, by giving support to collect, analyze, formalize the business requirement coming from all MSC Cruises.

Jan 2013 - Mar 2015

Energy Broker

Green EconomyMarketing - Direct sales and team leader of others energy brokers.

Sep 2011 - Jan 2013

Customer Care

Handle agent disputes and/or complaints.Utilize CRM system to process and priorities workload and record accurate information.Analysis and data processing on customer satisfaction, customer retention activities and claims management.Outbound, Personal Consultant for the MSC club members.

Jan 2012 - Nov 2012

Reservation Agent

Bookings and inbound calls managment. Back office activities about booked product with operation and commercial department of Company. Responsible for processing bookings, amendment and cancellations received from travel agents.Ensure effective management of Reservations and Revenue. Handle incoming call inquiries from travel agents on all related products.

May 2009 - Oct 2011
Team & coworkers

Colleagues at MSC Cruises

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1 education record

Marco Mosca education

FAQ

Frequently asked questions about Marco Mosca

Quick answers generated from the profile data available on this page.

What company does Marco Mosca work for?

Marco Mosca works for MSC Cruises.

What is Marco Mosca's role at MSC Cruises?

Marco Mosca is listed as Mobile and On-board Digital Technology Senior Manager at MSC Cruises.

Where is Marco Mosca based?

Marco Mosca is based in Naples, Campania, Italy while working with MSC Cruises.

What companies has Marco Mosca worked for?

Marco Mosca has worked for Msc Cruises, Msc Crociere S.P.A., Msc, Msc Crociere, and Nwg S.P.A..

Who are Marco Mosca's colleagues at MSC Cruises?

Marco Mosca's colleagues at MSC Cruises include Janelle Edward, Andreea Radulescu, Cherly Remy, Rammah Rajneesh, and Diego Costa.

How can I contact Marco Mosca?

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What schools did Marco Mosca attend?

Marco Mosca holds First Level Degree And Specialist Degree, Economics And Management Of Tourism, Economia, 110/110 from Università Degli Studi Di Napoli 'Federico Ii'.

What skills is Marco Mosca known for?

Marco Mosca is listed with skills including E Commerce, Strategia Di Marketing, Tourism, Travel Technology, Business Analysis, Business Development, User Experience, and User Experience Design.

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