Monica Smith Email & Phone Number

Washington, Dc, Us

Conducting thorough strategy calls with customers, influencing and educating them on how to implement solutions to match their needs.Developing product, merchandising, and service expertise, in order to consult customers on the best way to conduct successful events.Retaining current customer base or market share by rebooking events using standard business rules.Prospecting within assigned market to secure additional events by stimulating interest in additional book fairs, sold as a solution to schools’ fundraising and literacy goals.Develop and expand customer relationships with each account including: school personnel, district contacts, and parent organizations by understanding and meeting their needs.Provide value, and ensure exceptional customer experience by delivering on commitments made.

Frederick, Md

Design web elements, icons, logos, photography, and re-brand existing logo concepts for clients and businesses. Assists 2 to 3 clients a month with branding needs. Create visual concepts, using computer software or by sketch to communicate ideas that inspire, inform, and captivate consumers. Volunteers for non-profits and churches in the Metropolitan area to assist with design and marketing materials. Generate editorial and publication design, such as magazine, newsletters, and brochures. Offers trainings to clients on programs such as Adobe Photoshop, Acrobat, InDesign, and Illustrator.

Leesburg, Virginia, United States

Leesburg, Virginia, United States

Sterling, Va

Demonstrated a passion for exceeding customer expectations. Manages, hires, and develops a retail sales team and assures compliance, education and support of federal, state/provincial and local laws. Provided an in-store experience that supports our brand and exceeds customer's expectations. Recruited, managed and motivated 4-member retail team to give every guest positive and memorable experiences. Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Boosted stores rewards and KPI rate by maintaining 80% in customer enrollments. Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives. Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.

Washington D.C. Metro Area

Designed printed material, branding and identity, digital photography, multimedia, video, editing, and social media for high school and middle school. Created graphics and advertisements for school website and social media. Assisted Community Outreach Director with marketing campaigns and creating corporate collateral for school events. Assisted with the planning of school-wide events such as graduation, prom, and fine arts festival. Provided support to administration, development, implemented and evaluated the use of K-12 system wide assessment programs. Established vendor relationships, creating targeted mailing lists, managing the invitation and registration process, working with the creative team on presentation and advertising materials, ordering and assembling on-site material and promotional items, and leading post-event activities.Proactively maintained marketing collateral inventory and maintenance for respective offices including student biographies and office descriptions.Performed marketing administrative duties such as filing, processing check requests, updating and maintaining department wide events calendar, and tracking post event metrics.

Washington D.C. Metro Area

I am a occupational teacher for the DCPACT program at High Road School of Washington, D.C. I work with special needs high school students who are interested in the design field. My students are trained on Adobe software such as Photoshop, Illustrator and InDesign. Students are taught hands on skills with silk screening T-shirts to creating mouse pads, mug design, sublimation printing and more.OSSE Certified T&I Occupational (Graphic Design) Teacher for Washington, DC Grades 7-12 Level

Frederick, Maryland, United States

Trained employees on food preparation, kitchen safety, and hosting birthday parties.Maintained an inventory log for sales and merchandise department.Trained employees on cashier methods and sales profitability at the merchandise counter.Handled ingredients, operated ovens and other kitchen equipment, prepared meals for customers, and delivered orders to customers. Maintained the appearance of the facilities by ensuring cleanliness and monitoring the safety and security of the children. Trained and evaluated entry-level workers and generated work schedules for restaurant staff members. Coached and motivated teams to maintain high-quality guest customer service and personnel safety.

Vienna, Va

Assisted the Creative Director with print design and web design projects for local D.C., Maryland, and Virginia businesses. Designed and completed projects delegated by the senior graphic designer such as page layouts for magazines, newspapers, logos, flyers, promotional displays, and brochures. Edited, corrected, and adjusted the aesthetics of assignments completed by the senior graphic designer. Conducted consultations with new and existing clientele.Created digital image files for use in digital and traditional printing methods. Contributed design ideas in early planning stages with customers and project managers.

Frederick Community College

Worked with Senior Graphic Designer to resolve design problems, improve operations and provide exceptional customer service. Created marketing collateral, logos, flyers, and t-shirts for campus events and clubs. Ensured accuracy and adherence to publications policy, house style and branding guidelines. Performed general office duties to include answering telephones, website inquiries, greeting visitors, and providing refreshments during meetings. Collaborated with team members to launch projects.

Bachelor Of Fine Arts - Bfa, Graphic Design

Activities and Societies: Elected to President for Honor's Association in 2008. Graduated with 3.96 GPA Graduated magna cum laude

Associate Of Arts - Aa, Digital Media

Activities and Societies: Student Government Association Multicultural Students Club Black Student Union- President 2004-2006

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Yearbook Editor W.E.B (Women Excelling Beyond) Macromedia Web Club

Hospitality Administration/Management

Professional Development Certificate awarded 15 Contact Hours/1.5 CEUs