• Training customer employees on how to administer Symmetry• Create T-SQL queries for the purpose of generating statistical reports• Install patches and service packs to Symmetry servers• Assist client with testing new hardware• Assist with planning for Symmetry infrastructure upgrades• Troubleshoot issues with Symmetry infrastructure• Create tutorials for client’s employees for various Symmetry tasks

• Backup, removal and restoration of databases on SQL Server 2012, 2014, and 2016• Manage SQL Server logins and assign SQL roles• Create T-SQL queries in order to view and modify data pertaining to Symmetry• Assist customers with correcting SQL user mappings and database permissions• Perform installations and upgrades to Symmetry access control software• Install access control nodes, card holders and card readers within Symmetry• Trouble shoot network related issues pertaining to Symmetry

• Work with clients to analyze/document their existing network infrastructure in preparation for the implementation of Smoothwall appliances• Assessed existing running configurations on client core switches• Assessed existing firewall port forwards, source NAT rules, firewall rules and IP addresses assigned to its interfaces• Perform remote and on-site Smoothwall UTM and content filter implementations• Assisted/performed creation or modification of ACL’s and policy based routing for client core switches• Setup SSL-VPN and site-to-site VPN with IPsec tunnels on client’s Smoothwall appliances• Setup DHCP scopes for client networks on Smoothwall appliances• Configured zone bridging rules as well as port forwards, NAT rules, and firewall rules that emulated the clients original firewall, on Smoothwall appliances• Assisted/performed creation of private and public DNS records for clients• Assisted/configured AD Group Policy to push startup scripts and certs out to client devices• Assisted with the importation of administrative templates for AD Group Policy• Helped to troubleshoot client issues with DHCP resolution, DNS resolution, internet access as well as content filtering that involved Smoothwall appliances• Submitted recommended improvements for user documentation as well as product usability features to product development team.• Trained other implementation engineers on RFC 1918 IP address ranges, VLSM, DNS, ACL’s, DHCP, SSL/TLS, as well as the deployment and setup of Smoothwall appliances.

• Troubleshoot/repair/install PC software, hardware, and accessories• Manage Active Directory infrastructure consisting of 500+ users• Supported IPhone, IPad, and Surface tablets• Built and managed various servers running Windows Server 2008R2 and 2012R2 • Managed File Shares• Setup virtual host servers (Hyper-V) • Created/applied GPO’s (Group Policy Objects) that mapped shared network drives, printers• Managed Microsoft updates (WSUS)• Setup/configured shared printers• Managed SMART card building access• Network prep and installation of VoIP phones• Created IP scopes for DHCP, along with scope options, IP reservations, and excluded IP ranges• Configured Ad-Tran Wireless Access Points to broadcast multiple SSIDs • Configured Ad-Tran switches with multiple VLANs• Configured link aggregation on Ad-Tran switches to increase bandwidth for server connections and uplink connections• Configured CoS settings for VLANs in order to give traffic from certain VLANs higher priority over others.• Instructed ISP to configure routers with trunk interfaces that contained multiple sub-interfaces that would serve as gateways for the various VLANs. Also instructed which VLAN IDs to assign the sub-interfaces and which IP-helper address to utilize.• Documented and oversaw changes made to the Firewall by ISP, such as what ports where open for inbound/outbound traffic for certain IPs. The documentation also kept a record of the public NAT IPs as well as their associated internal IPs• Created a diagram that showcased the organizations network infrastructure. This diagram consisted of subnets that were in use at various branch offices, what types of devices were on those subnets, and router-to-MPLS link speeds• Configured Domain Controller, DNS, DHCP, DFS, and print servers for new office spaces• Imaged new desktop/laptop machines to be deployed in a new office spaces

• Troubleshoot/replace defective PC hardware and accessories as well as perform hardware upgrades• Performed data retrieval on data due to accidental deletion• Performed data backup of users’ data for long term storage, as well as configured backup/archival schedule• Performed installations of Windows XP, Vista, and 7 operating systems• Performed installations of Office 2003, 2007, 2010• Installed antivirus software• Reset forgotten passwords on old unused PCs• Setup residential wireless Access points

• Assist end users with troubleshooting and resolving Windows related software issues• Unlocked user accounts as well as reset forgotten passwords for said accounts• Reset computer accounts in Active Directory that had lost their trust with the domain• Installed email encryption plugin for Outlook (Voltage)• Setup Outlook profiles as well as manage personal folder files (PSTs)• Submitted tickets on the behalf of users for hardware issues, hardware replacements, and software licenses