Moses Zimba Email and Phone Number

Hire & retain Field Sales Executives • Training of Field Sales Executives : Provide training to the Field Sales Executives on several aspects of the business such as sales, collections, product, technical, inventory and logistics related.• Provide role clarity to Field Sales Executives : Provide complete clarity to Field Sales Executives related to their day to day tasks, sales & collections plans, routes and targets.• Daily field visits : Doing weekly touchpoint with every Energy Officer in the area either through in-person meetings, making a sale to the customer in the area or having a call.• Work with Field Sales Executives : Conduct joint field work with a group of Field Sales Executives to provide sales and collection training on a weekly basis and drive EO engagement.• Exceed sales & collections targets : Meet or exceed sales and collection targets established and agreed with Regional Business Manager.• Drive robust field sales processes : Review collection progress with Field Sales Executives daily and provide adequate training to them on driving better collections in my areas.• Remaining externally focused : Keeping an eye on competition within my area and ensure i take adequate measures to protect and grow the business from competitive pressures.• Resolve customer issues : Provide world-class support to to customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues.• Control Marketing & Other Support spend : Provide adequate marketing support & equipment (such as smartphones) necessary to all my Field Sales Executives.• Review meetings with Field Sales Executives : Conduct weekly table meetings with Field Sales Executives.• Grow Retail presence : Ensuring the retail network in my Area grows with the help of an Area Retail Coordinator.

Conduct monthly review meetings with District agent managers to identify and resolve challengesIdentify, recruit and train new agents, with support from sales managerSupervise/manage and urge District managers to achieve targets individually and submit documents on timeField and home visits to complement agent’s efforts and, if necessary to conduct reclaims as needed.Manage professional stock control, ordering from Lusaka in advance of depletionOrganize shared responsibilities with management teamIn collaboration with management team, set achievable ambitious sales targets and provide timely guidance for attainment of desired goalsAssist management team with logistics, ensuring constant supply of relevant customer and agent – facing materials

Build and manage a network of sales agents and district Agent managersWorking with new and existing partners to build distribution networkEnsure an efficient and hassle-free customer service experience for end-usersRecruitment of Agent managers and trainingLiaise directly with kazang solar head office managers to facilitate recruitmentAgent and Agent manager supportCoordinate the activities of Agent managers to ensure that they and their sales teams successfully meet targets on a monthly basisOut of Credit (OOC) managementCollect data in survey form of clients who are out of credit to better determine the cause of OOCAdministrative/logistical supportLiaise with local kazang vendors and agro dealers who act as stock points, and identify potential stockists in new areas

Manage professional stock control, ordering deliveries from head office in advance of depletion, acknowledging serial numbers received and assigning units to agents properlyAssist management team with logistics, including placing orders for units, ensuring constant supply of relevant customer and agent-facing materialsStore and organize signed contracts or faulty units to return to head office Collect data in survey form of clients who are out of credit, to better determine causes to help management strategy and for business development purposes manage Agents in chibombo and ChisambaHold monthly review meetings with agents and management