Customer Care ExecutiveTech-Mahindra – Lusaka Zambia.- Build rapport with customers by handling each and every customer call ina courteous and professional manner.- Ensures consistently imparts the correct product and services informationduring each call.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow communication procedures, guidelines and policies.- Demonstrate appropriate levels of empathy in situations that require these skills and provides customerswith caring individualized attention.- Resolve all queries brought forward from 111, 211 call centers and allservice center /connect stores for MTN Zambia.Customer Care Executive (DHD- Data HelpDesk)ISON BPO – Lusaka Zambia.- Provide first level contact and convey resolutions to customer issues.- Properly escalate unresolved queries to the next level of support.-Track, route and redirect problems to correct resources. Generating sales lead that develop into new customers.- Follow up with customers, provide feedback and see problems through toresolution.- Utilize excellent customer service skills and exceed customer`s expectations.- I thoroughly and efficiently gather customer information, access andfulfill customer needs, educate the customer where applicable.-Manage large amounts of incoming calls '250 calls in a day  as well as resolving theirqueries.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow communication procedures, guidelines and policies.- Follow communication procedures, guidelines and policies.- Build sustainable relationships and trust with customer accountsthrough open and interactive communication.- Gained full scope of the company product portfolio.