Moshe Braitman Email & Phone Number

Israel

Building and directing the sales division from ground up for this exciting start-up company's expansion into the Israeli market. Manage retention and customer service departments, including recruiting, training, motivating, and ensuring performance metrics are met. I have implemented and improved processes and management methods to generate higher ROI and workflow optimization. Interact regularly with executive team and individual department heads to ensure that company’s operational… Show more Building and directing the sales division from ground up for this exciting start-up company's expansion into the Israeli market. Manage retention and customer service departments, including recruiting, training, motivating, and ensuring performance metrics are met. I have implemented and improved processes and management methods to generate higher ROI and workflow optimization. Interact regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction. Show less

In charge of strategic planning, development, staffing, management, and financial performance of call center. Direct functions involving customer contact, billing and accounting. Train, direct, and motivate call center management team and agents. Manage and coordinate action plans for daily operations, establish work priorities and ensure customer inquiries are handled effectively while meeting cost, productivity and quality goals. Direct project management efforts in support of goals.

Manage international call center, delivering foreign currency trading services around the world. This $36 M global business unit was a declining business for Finexo one year ago, as it lost share and experienced negative revenue growth. This is now one of Finexo's hottest business units, taking market share and growing at almost 20% year-on-year for the past 4 quarters. The international call center consists of over 100 dedicated Finexo personnel in sales, marketing, and product management… Show more Manage international call center, delivering foreign currency trading services around the world. This $36 M global business unit was a declining business for Finexo one year ago, as it lost share and experienced negative revenue growth. This is now one of Finexo's hottest business units, taking market share and growing at almost 20% year-on-year for the past 4 quarters. The international call center consists of over 100 dedicated Finexo personnel in sales, marketing, and product management roles servicing clients around the world. Show less

Responsibility for the implementation of new Training Programs at 3 different call centers (Jerusalem, Tel Aviv, Beersheva) for a team of sales/account managers who must fulfill a quota of $160 million per year in their respective territories. Coordinated with client to execute corporate strategy. Worked alongside the Operations Managers, Recruitment Manager, and Human Resources Managers, as well as other trainers, to ensure that adequate training of employees was in place to meet production… Show more Responsibility for the implementation of new Training Programs at 3 different call centers (Jerusalem, Tel Aviv, Beersheva) for a team of sales/account managers who must fulfill a quota of $160 million per year in their respective territories. Coordinated with client to execute corporate strategy. Worked alongside the Operations Managers, Recruitment Manager, and Human Resources Managers, as well as other trainers, to ensure that adequate training of employees was in place to meet production commitments and that the needs of employees were met through further education. Noted Accomplishments: • Created new in-house courses, examples of which are: White Belt Training, Yellow Belt Training, MAX, TAW, and Computer Training• Successfully completed Wilson® Sales Training (December 2007)• Successfully completed Leadership in Training Experience® (April-May 2008)• Chosen among entire enterprise to represent McAfee training at Las Vegas Sales Kickoff (January 2008) Show less

Director of corporate sales for IDT Global BPO Graphic Design/Translation and Call Center departments. Responsible for lead generations, account management, client follow-up, and upsell. High-impact sales and account professional who has worked with prominent and high profile accounts. Aggressive sales and marketing tactics allow for quick client base and significant growth. Client base includes:• Bank Hapoalim• Bezeq International• RAFAEL Armament Development… Show more Director of corporate sales for IDT Global BPO Graphic Design/Translation and Call Center departments. Responsible for lead generations, account management, client follow-up, and upsell. High-impact sales and account professional who has worked with prominent and high profile accounts. Aggressive sales and marketing tactics allow for quick client base and significant growth. Client base includes:• Bank Hapoalim• Bezeq International• RAFAEL Armament Development Authority• Discount Mortgage Bank Ltd• Strauss-Elite Ltd• YES Show less

Trainer/Team Leader for AOL (America Online) Retention and MRM (Member Services Management) projects. Interviewed and trained sales and customer service agents to take combination of customer service and cancellation calls for AOL’s internet service, and convince customer to stay with the service. Facilitated new-hire classes for both Retention and MRM queues. Facilitated uptrainings within the call center. Observed and gave feedback to potential trainers to improve facilitation skills.… Show more Trainer/Team Leader for AOL (America Online) Retention and MRM (Member Services Management) projects. Interviewed and trained sales and customer service agents to take combination of customer service and cancellation calls for AOL’s internet service, and convince customer to stay with the service. Facilitated new-hire classes for both Retention and MRM queues. Facilitated uptrainings within the call center. Observed and gave feedback to potential trainers to improve facilitation skills. Responsible for all operational aspects during On-The-Job training including: performance, evaluation, and development of teams.Noted Accomplishments:• Consistently produced new hire teams that often out-performed production floor in all metrics.• Completed AOL leadership training (LTAW) in Jerusalem. • Selected to be sole contact person for Jerusalem in AOL enterprise for all training aspects• Traveled to AOL Oklahoma City call center to observe and design training for MRM queue in Jerusalem Show less

Sales agent and customer support specialist, taking sales and customer service calls from AOL members.Noted Accomplishments:• Voted MVP by AOL leadership upon completion of training in August 2005. • Member Connect Certified after 3 days of On-The-Job Training.• Continued successful performance under three coaches in 4 months• Recommended for and participated as TA (Training Assistant) o Listened to, observed, and… Show more Sales agent and customer support specialist, taking sales and customer service calls from AOL members.Noted Accomplishments:• Voted MVP by AOL leadership upon completion of training in August 2005. • Member Connect Certified after 3 days of On-The-Job Training.• Continued successful performance under three coaches in 4 months• Recommended for and participated as TA (Training Assistant) o Listened to, observed, and gave feedback to other consultants in a peer-to-peer relationship to increase their performance Show less

Ba, History

Magna Cum Laude

Education record