Mosh Shigdar Email & Phone Number

Birmingham, West Midlands, United Kingdom

I have progressed to a more senior role within the company as part of the Leadership team, where, in addition to my previous duties, I am now also involved with steering the direction of our course delivery, timetabling courses, providing direction and mentoring junior members of the team along with ensuring the work our team does meets or exceeds.

Since starting with JBC Skills, I have helped deliver an intensive 6-week course (in the classroom and more recently delivered remotely via the internet) to well over 200 students, enabling them to gain two City & Guild IT L2 qualifications, eventually progressing in the position to updating and writing course materials that other tutors now deliver to our.

Melbourne, Victoria, Australia

I started as Technical Support Technician for Netspace Online Systems helpdesk, where I was providing ADSL, dialup and VoIP support, I progressed into basically the same role with iiNet when they brought out Netspace and then moved on after a few months into a service delivery role where I resolved xDSL faults that couldn’t be dealt with via our helpdesk.

Wolfshead Solutions was an internet start-up company website that provided quality vBulletin forum products and services (vBulletin is a forum based product that uses a combination of XHTML, CSS, PHP & MySQL).This was a part-time enterprise that I conducted in my spare time.

Working for a web development company that designs, develops and hosts web sites and e-commerce solutions for the Australian SME sector, gave me the opportunity to perform the following duties:Conducting final tests on websites and online stores to ensure they function as specified by the client, creating all relevant client documentation, make final name.

My duties included providing support for ADSL, dialup hardware and software on the following operating system platforms: Windows 98/Me/NT/2000/XP/Vista/7 & MacOSX. I also provided VOIP support.In addition to my support duties, I mentored new starters, provided some Level 2 Helpdesk support and periodically performed floor-walking duties to cover for Team.

The Smart Shop was a chain of university campuses based IT stores that specialised in providing computer and technology products to Health, Government and Education sectors. The Smart Shop has since gone into liquidation.My duties included reaching sales targets, looking after existing client accounts and generating new business. Additionally, I provided.

ACG Group Pty Limited provides storage, installation, testing, cleaning, and field services for a variety of electronic card payment terminals deployed at merchant locations throughout Australia. The ACG Group was acquired by the Hypercom Corporation in February 2007.My duties during this time included creating a test environment to test and deploy.

This position gave me more managerial experience whist deputising for my Line Manager, being active involvement in project & rollout kick-off meetings and being given two teams to supervise; the Image Technicians and Server Build Team.In addition to the above, I was also supplying our various corporate and governmental sales teams with cost quotes for.

My duties in this senior position included technical vetting of all client orders that passed through the commissioning centre, thus ensuring hardware/software compatibility.I also added to my administration experience by helping our Technical & Image Manager to administrate the departmental Windows NT 4.0 Server, Windows Server 2000, Netware 3.12, Netware.

I moved over to the technical team whose mandate included creation of standard client Images (SOE & one off builds), creating/updating of technical documentation, standard operating procedures and processes for the Configuration and Server Engineers to follow. This also included creating quality assurance processes for the QA team leaders.In addition to.

My duties during this period included handling specialised client accounts for which the quality of work was paramount. In addition to handling orders for our more important clients, I also took on the duties of being a Quality Assurance Team Leader for several major projects.

My duties included installing hardware and software in accordance to defined procedures. The hardware and software builds became more complex and my output of orders increased as gained more confidence and experience.