Mohit Shukla Email & Phone Number

• Onboard SMB merchants and facilitate the integration of Affirm as a payment option across various channels, including ecommerce, in-store, and telesales.• Manage internal communications, schedule meetings, and collaborate with Technical Account Managers for seamless onboarding processes.• Oversee the entire SMB portfolio, hosting biweekly meetings with the implementation team to discuss progress and address blockers for high-priority merchants.• Ensure live merchants are assigned to appropriate CSM channels based on performance and optimization potential.• Develop complex Google Sheets, Looker and Salesforce reports to streamline onboarding and activation processes, providing visibility into high-priority accounts and performance statistics.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Acted as the main point of contact and resolution owner, and was responsible for owning and leading the successful integration of large Enterprise merchants, including guiding merchants through both technical and operational components, product demos, solutions workshops, client kickoff meetings, UAT / Production planning, marketing initiatives, testing and final sign-off.• Handled internal communications regarding merchant expectations and timelines, and engaged with Internal partners (Sales, Account Management, DEV, Product, Fraud, and Marketing) to resolve project-related conflicts and ensure integrations are successful and on time. • Developed and improved the Onboarding Delivery Model for Enterprise merchants by implementing new methods and procedures to optimize project timelines, and ensuring all documentation and forms are up to date.

Toronto, Canada Area

• Responsible for planning and managing multiple enterprise client implementations at once and routinely hosting remote meetings with key stakeholders which include C-level executives.• Responsible for organizing client-facing kick-offs, requirement gathering sessions and configuration review meetings, and providing technical expertise and training, and facilitating knowledge transfer to clients.• Provided regular status updates on project deliverables and milestones, and facilitated client and project issues, risk management and resolution.• Collaborated with other teams and shared product knowledge and best practice techniques to aid internal staff and support teams. • Developed extensive knowledge of multiple accounting platforms, such as Quickbooks, Intacct and Netsuite, which integrate with our products.

Toronto, Canada Area

• Liaison between recreational agencies and internal stakeholders, resolving business and technical challenges for a successful transition into the Aspira One system.• Responsible for planning and managing project timelines, hosting remote and on-site meetings, coordinating resources, risk management, and ensuring delivery methods adhere to the agile practices maintained by the company.• Implemented features, providing technical expertise and training, and facilitated knowledge transfer to clients prior to user testing period to ensure expectations are met. • Performed business process operations and gap analysis for clients; gathered and documented operational and systems requirements and provided recommendations on functional requirements as well as processes and data-related improvements.• Coordinated with quality assurance teams to ensure effectiveness, reducing any defects or roadblocks that would impact GO-Live deployment.

Toronto, Canada Area

• Responsible for providing software and hardware technical support for over 3000 campgrounds based on SLAs and acting as a knowledge expert for clients via telephone, e-mail and remote support.• Coordinated with recreational agencies across the United States to setup facilities and maintain various business rules and regulations, fees, tours, maps, seasons and closures within the Aspira One system.• Coordinated with various internal departments and NOC by detailing possible defects, how to reproduce them and determining probable workarounds.• Prioritized and tracked tickets opened within the JIRA and Salesforce application and ensured issues were resolved in a satisfactory and timely manner.• Responsible for training new-hires and providing one-on-one assistance as-needed, to ensure the employees are comfortable using our diverse applications.

• Responsible for operating amusement park rides.• Greeted patrons, and confirmed they met height and other admission requirements.• Ensured patrons were securely seated, and followed safety regulations. • Performed daily inspections on rides, and reported any wear-and-tear and equipment damage to appropriate supervisor.

• Received Forklift license. • Unloaded inbound shipments safely.• Pulled and prepared products for shipment and ensured inbound and outbound shipments are without damage and are accurate.• Maintained a clean and safe work environment.