Mostafa Atef Email & Phone Number

Ha'il, Saudi Arabia

• Oversee the day-to-day operations of the respective applications team.
• Adhere to all health and safety rules and procedures.
• Identify, escalate and manage project risks and issues to resolution.
• Monitor performance of direct reports and provide coaching and counseling as needed.
• Ensure timely and consistent communication during any major downtime.
• Ensure that new systems and changes are properly tested.

Makkah, Saudi Arabia

• Analyse, plan and drive the implementation of the Enterprise Resource Planning (ERP) solution.
• Execute and improve the key service delivery processes for the project and ensure that the correct metrics and Key Performance Indicators are in place.
• Deliver the desired outcomes in an effective and profession manner.
• Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed.
• Interfacing with the ERP implementation partner who work remotely.
• Project stakeholder management – working closely with internal and external stakeholders.

Cairo, Egypt

• Define project scope, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Develop and manage detailed project plans, timelines, and budgets to ensure successful project completion.
• Oversee and manage the day-to-day operations of the IT department, ensuring that all systems, services, and equipment are running smoothly and efficiently.
• Effectively communicate project expectations to team members, stakeholders, and senior management in a timely and clear manner.
• Manage a team of IT professionals, providing direction, guidance, and support as needed.
• Manage project risks, issues, and changes and develop appropriate mitigation strategies.

Cairo, Egypt

• Design, implement, operate all voice solutions (CUCM, WebEx subscription, grandstream)
• Operate Cisco Firepower, Palo Alto firewalls (Manage: Polices, VPN tunnels, URL filtering)
• Operate Cisco AAA servers ISE, ACS
• Manage Cisco Switches (3850, 2960,...)

Cairo Governorate, Egypt

• Provide first-line support for IT troubleshooting, identifying and resolving issues in a timely andeffective manner.
• Collaborate with project teams to define project goals, objectives, timelines, and deliverables.
• Plan, coordinate, and manage project activities, including scheduling, resource allocation,and risk management.
• Work with cross-functional teams to ensure effective communication and collaboration acrossall areas of the organization.
• Develop and maintain positive relationships with vendors, partners, and other externalstakeholders.

Egypt

• Manage Sophos XG network security solution
• Manage and maintain Active Directory environment
• Provide technical support for end-users
• Conduct regular system maintenance and updates
• Collaborate with cross-functional teams to develop and implement IT policies and procedures
• Monitor system performance and proactively identify potential issues

Obour City

Support, implement and install Avaya SMB products:-Avaya IPOCC Rel 9.1- Avaya IPO 500 and IPO500 V2 Rel.6, 6.1, 7.0, 8.0, 9.0- Avaya Voicemail Pro. 7.0, 8.0.- Avaya contact centers.- Avaya Contact store.- Avaya Contact Center Reports.- Customer Call Routing ( CCR ).Support, implement and install Networks, Surveillance systems and low current.

Madenet Nasr, Cairo, Egypt

Support, implement and install Avaya SMB products:- Avaya IPO 500 and IPO500 V2 Rel.6, 6.1, 7.0, 8.0, 9.0- Avaya Voicemail Pro. 7.0, 8.0.- Avaya contact centers.- Avaya Contact store.- Avaya Contact Center Reports.- Customer Call Routing ( CCR ).

Bachelor Of Engineering - Be, Computer Engineering

Education record