Mostafa Elsayed Email & Phone Number

Negotiations, communications, empathy, CRM, problem discovery, and presentational are my remarkable skillsPerforming the logical analytical steps in solving different types of challenging problems, My specialties include Problem-solving, Analytical skills, Probability, Reporting.Expert on Online ticketing management| B2B & B2C accounts| Corporate agreements| Fulfillment| B2C| B2B| Platforms| GDS Bridging| Integration customization| Updates and enhancements| Airlines relations and communications.1- GDS Amadeus and Travelport user expert .2-BSP ( Working on ADMs and validating them as per IATA rules then dispute for not valid ADMs through pre & Post billing disputes ).3- Professional communicator with the airlines in variance cases. 4- Product owner while building B2B & B2C Platforms for backend and front end for any aviation website selling flight product to B2B or B2C users.5-Buliding full perceptions for B2B & B2C plat forms in 2 stages : A-First : pre performing the platform by developers ( Create full perceptions for developers for front website for B2B or B2C user and send these perceptions to developers to be executed as desired and the same for backend ,I design back office perceptions that will be used by the employee ofB2B or B2Cplatforms to control the pricer and user interface with all options and sub options.B-Second : After lunch of B2B or B2C platform continuing working on desired sub options and main options for frontend back end and send them with all details to the developers to be executed as per company needs.6-Testing : For backend and front end before lunch B2B & B2C platform and send any amendments to the developers and any kind of small or critical errors to be solved by developers ,tested again until the option being worked 100% .7-GDS & XML integration :Be a contact between the GDS or XML airliners & Developers until integration stage done as desired ,then testing the integration from the whole sides including (Pricing // User interface options // Filters // Ancillaries )8-Ancilliary manager : handling the back end for all types of ancillaries ( Integrated ancillaries like insurance and lost luggage , SMS ,etc ) plus handling offline ancillaries that created as a total profit services while the customer journey in B2C as per company desires.9-Handling all Customer service and operation ticking staff until reach to operational // Quality //After sale service // Incentive goals )