A qualified professional with over all 11 + years experience in customer service and looking for better career position
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Service AmbassadorEmirates NbdDubai, Ae -
Customer Care ExecutiveNmc Royal Women'S Hospital Feb 2023 - PresentAbu Dhabi Emirate, United Arab Emirates -
Associate - Customer Support& Business ExcellenceUae Exchange Mar 2018 - PresentUnited Arab Emirates1.Responding to the status of bank and personal transfers, transfersrelated to other services and transfer fees, and giving customers thebest rates2.Inform clients about our products, their features, how to obtain themand their prices3.Helping clients to know the prices of different currenciesAnd currency exchange rates and give them the best rate4.Assist clients in opening accounts for their companies to makecommercial transfers5.Respond to customers' e-mails and Calls, answer their questions andgive them the information they need6.Receive customer complaints and help them to solve it7.Respond to the emails of other branches and other departments8.Work to improve and develop customer service to give the bestservice to all customers -
Head TellerUae Exchange Mar 2018 - May 2019Dubai, United Arab Emirates• Attending the customer over the counter to issue demand draft,telex,transfer,Western union transfer , X press money,EZETOP,WPS .Salary payment,Local bank Deposits.• Able to handle all the cash transactions over the counter in an efficient manner and sell, purchase the currencies according to the rates that given us the best margin• Cross-sells UAE EXCHANGE products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.• Follow up the targets& achievements given by management.• Maintains customer confidence and protects bank operations by keeping information confidential.• Contributes to team effort by accomplishing related results as needed.
Mostafa Hafez Skills
Mostafa Hafez Education Details
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Faculty Of LowPass -
El Ibrahemia High School
Frequently Asked Questions about Mostafa Hafez
What company does Mostafa Hafez work for?
Mostafa Hafez works for Emirates Nbd
What is Mostafa Hafez's role at the current company?
Mostafa Hafez's current role is Service Ambassador.
What schools did Mostafa Hafez attend?
Mostafa Hafez attended Faculty Of Low, El Ibrahemia High School.
What skills is Mostafa Hafez known for?
Mostafa Hafez has skills like Sales Consulting, Sales, Cold Calling, Record Of Success, Objection Handling, Advertising Sales, Strategy, Outside Sales, Closing Abilities, New Opportunities, Direct Sales, Marketing.
Who are Mostafa Hafez's colleagues?
Mostafa Hafez's colleagues are Necmettin Kabbani, Ahlam Alqhtani, Marco Madonia, Mariam Taha, Laila Beva, Eman Lari ( Uae Local ), Zainab Alkhoori.
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Mostafa Hafez
Dubai, United Arab Emirates -
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